24 Hour Fitness

Gym is starting to decay, dirty shower//locker room you're lucky if the shower has bodywash shower too, it's been three days that there's no hot water, not the first time this happens, I used to pay more pre pandemic but I was happy about the service, not anymore

Maintance is very bad! Looks like the manager dont care!! Especially, in men lockers, most of showers is broken, and now there is ,one week ,without pool jacuzzi and Hot water, like is not plummers on Apple Valley!! The worst 24 gym around!! Not recommend it at all!!

Along with their low prices comes low service. This place is a joke, no hot water for a while now. Front desk staff plays around like middle school kids. They purposely ignore you. The girl in the morning doesn't greet you or acknowledge you're there, just rude. She once was literally just staring at a wall as I passed and ignored me.

Incompetent, rude staff. I wasn’t allowed to use the facility today because according to them, I had not paid my annual fee. It indeed was already paid for and had my invoice/receipt for it. I also showed a bank statement. They told me it wasn’t showing on their end that it wasn’t paid, but I could make a payment in cash to use the facilities. Not sketch at all. At the end I was basically turned away since I refused to pay for what was paid for. This is the first time I encountered a problem with a 24hr fitness regarding something like that. I will not be returning to this location.

Walked in and was not greeted. The sales reps had me waiting for about 20 min just to tell me I could not get a pass. Tried to get a pass was told I could not because of previously having one as a minor. Did not even try to earn my business, was extremely rude. I was highly considering switching gyms until they were rude and denied me a service that is free at any other 24 hour fitness by making me pay $25 for one day after signing up for a free 3 day pass online. They immediately sent me a telemarketing text message to see when I would be activating the pass, which I responded for the same day. I received the confirmation email with the code and was still denied. They did not try to run my name in any system to confirm if I ever had a membership nor did they care. They were more concerned about getting a sale. I wanted to switch due to the number of locations 24 hr fitness provides but this location ruined the experience for me .

Great place and got all I need, the team is the best.

Definitely need more space for free weights. Also more flat beaches. They should take out some spin bikes and expand free weights. Did I mention need more flat benches 😂. Nice place all in all though …

So I live in San Diego so I usually go to the 24 hour fitness there The one in San Diego all the workers are very vague cold and not friendly,not helpful I meant to cancel my pass before Christmas break I went to go visit my boyfriend in Hisperia so this is the closest gym to him so I thought I would give it one more try and see the hesperia one is any better. Let me tell you about your employee SOPHIA. She is the best thing this company has ever had. She is so incredibly nice and so welcoming. The second I walked in the door she greets me with a big smile, I’m always afraid about being judged at the gym but right away she made me feel welcomed and completely comfortable and it immediately changed the atmosphere there. So my luck and of course my first day going to this location my lock broke and would not open and I told her what was going on and right away she had a great attitude about it and helped me on the spot she tried helping me open at the regular way just to make sure it was jammed, the she had to ply it open for me which thank God because that had everything I ever needed in there and the entire time she had a big smile on her and she told me sorry about the lock 😂 even though it wasn’t her fault my lock broke, I’m like u kidding thank you! I come in the next day (today) I go to the pool after swimming a few laps I wanted to go Zumba class and I asked someone else at the front desk where the Zumba class was and he pointed in the direction of the room supposedly Zumba class was it, luckily Sophia chased me down with a smile and gave me a heads up that it wasn’t Zumba and it was yoga thank God she told me because I would’ve been so embarrassed to walk in on a yoga class that has already started and ruin everyone’s relaxation when the other worker clearly didn’t care. I thanked Sophia for letting me know and I told her I would be back tomorrow for Zumba class as long as I can figure out the schedule without hesitation she’s like let me help you find what time Zumba will be, and I’m like don’t worry about it it’s OK she came back to me in like two seconds and printed out a list of classes that I would be interested in. I’m not sure if she’s already manager or not but if she isn’t shame on the entire company that needs to change and if you were smart she needs to own this franchise because everyone else that worked there we’re not rude but could care less about helping people, helping your business, or making them feel welcome. Sophia needs to be a regional manager or something because she is amazing. I had to ask her for her name because I’m like I’m gonna write a great review because I honestly was thinking about canceling my 24 hour fitness just because how cold the workers are, luckily I visited the one by my bfs house and one just so happen to be in the area. It’s so refreshing to see people that actually wanna help you and go out of their way to do so because all I see is a bunch of people standing around and doing the minimum. I’ve never written a review before until today. It’s something that needed to be said and I hope management sees it. Sophia keep doing you girl if they don’t give you a promotion asap get out of there. Any company would be lucky to have you.

I tried to buy 4 personal training sessions as a gift but after a week of waiting for a simple email I’ve decided there is no follow through or follow up so obviously not a good gift idea. Sophia, the employee that said she’d help, didn’t do anything at all but cause problems & puts everything to her manager, who, so far, is never available when needed. Disappointing to say the least.

Super happy to workout at 24 hr fitness i workout here every day I always look forward to coming is a part of my routine. I have been coming to this gym now for at least eight years.! The staff is great and very friendly . Always clean and have great equipment for every workout and classes are fun too instructors are wonderful! Definitely worth a 10 star rating!