Orangetheory Fitness located at 117 20th St S, Birmingham, caters to individuals seeking a rewarding and engaging full-body workout. The gym is famous for its coaches and unique workout format, both of which foster an uplifting and dynamic workout environment.
The community at Orangetheory Fitness is vibrant and motivating, with staff members who are not just knowledgeable but also genuinely invested in the members' fitness goals. However, this fitness facility has received a few complaints regarding its customer service handling, particularly on the rigidness of their membership cancellation policies.
Pros:
- The staff and coaches motivate and push you to reach your potential.
- The fitness center provides a well-structured, intensive, challenging, yet balanced workout regime.
- Customers appreciate the clean and well-kept facilities with easy parking.
- Members have highlighted Orangetheory Fitness for fostering a positive and supportive community.
- Classes at OTF are small enough for coaches to cater to individual needs.
- Clients have mentioned that the prices at OTF are worth the services and experience they provide.
- The gym schedule caters to a wide range of time slots, opening early and closing late on weekdays.
Cons:
- Few clients have complained about difficulty in cancellation of their membership due to strict company policies.
- A few incidents of misunderstanding and poor customer service have been noted, particularly regarding trial run conditions.
- Some dissatisfaction expressed over the charges applied for services not rendered.
Location / Contact
- Address: 117 20th St S, Birmingham, AL 35233, United States
- Phone:+1 205-716-2111
- Website:orangetheory.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 10 reviews.
The address is: 117 20th St S, Birmingham, AL 35233, United States .
The contact number is +1 205-716-2111
This service is listed under Gym .
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Ken J.
1 year ago
I love it here! I’ve been going since Nov 2022. They’re so motivating! I was apprehensive because of the price but it is worth every penny! They even clapped for us this morning while doing the rowers! Great people! If you’re on the fence, do it! My friend said, “Show off that Orangetheory body” They really push you to do your best.
Dominique Linchet
1 year ago
Came in for a free trial class. Associate insisted that I sign up in their studio, despite the fact that I explained that I was about to move out of state and that it would make more sense to sign up near my new address. Now, I want to terminate my membership and they are telling me I have to come back to Birmingham to sign the paperwork because it’s “company policy.” Beware!
Mai Nguyen
1 year ago
I came to OTF and got hooked- their workouts are both challenging and well-balanced. The coaches are motivating but do not pressure you if you need to slow down. At downtown Bham studio, the classes are small enough that the coaches get to know you and cater to you but also not too small that you’re doing workouts on your own. The staff are also so cool! The facility is always clean and parking is easy!
Hollyann Luker
1 year ago
Went there for a ”free” trial run after they called me 3 times to come try…After having to get there 45 minutes before the class started, associate asked me if I had ever tried orange theory and I told him a couple of years ago, but wanted to make sure I liked it before I signed up and he would not let me do the trial run anymore without paying a $20/fee. Needless to say, I will not be joining.
Lamar Lawrence
1 year ago
This an awesome community of people who value fitness.Great staff, enegetic and knowledgeable trainers & exciting workout templates.You'll love the people and the challenging classes.
Lauren Cranford
1 year ago
Orangetheory has become my favorite part of the day. The staff and coaches treat you like family and invest in your fitness goals always!!
Jennifer McConville
1 year ago
I love the structure of the workouts and the coaches and staff are excellent! Highly recommend OTF Birmingham!
Caitlin Cole
1 year ago
The best workout and the friendliest staff! My favorite 1 hour workout of the day!
Zack Reynard
2 years ago
I enjoyed the classes and going to the studio, but had a poor experience with the assistant manager, Dakota.I had an challenging / unexpected life circumstance that required me to cancel my membership before ever using it for any classes.No empathy was shown for my situation. They chose to charge me ~ $90 when I never actually used a class, because I didn’t cancel in time. This is not the way business should be done in my opinion. “Policies” shouldn’t come before doing the right thing
Marissa E. Young
3 years ago
Worked out in here while I was in Birmingham on travel assignment for work, and absolutely loved this gym and coaches so much! This OTF studio was legit the only reason I was sad this work assignment ended ;)Coach Ashley and Coach Nigel were amazing, and made sure to get to know me while I was in town for 2+ months. What an awesome way to feel a part of something when you're new! Will miss working out with them, and should I end up in Bham again I know exactly where I'll be going OTF Downtown!Thanks for the great experience!