YouFit Gyms

Bathroom sinks barely work and when they do they leak water. Nobody ever washers their hands after using the bathroom it’s disturbing. All the equipment I’m sure has fecal matter and urine on them. Why wouldn’t they? You can’t wash your hands!

Extreme!! Mislead customer.I was on vacation in Boca. Upon arriving at the gym, I told the employee that I only needed the gym for 2 weeks. The gym employee told me it was no problem and I could cancel my membership at the gym without any problems when I left. We did that. When I got home I found that I was still being charged. I solved this by email, where they told me that they would cancel my membership but charge me for the next month. In addition, they charged me $30 in fitness center maintenance fees as stated in the email. I was not informed about these charges and the employee did not provide me with any information. basically they ripped me off over $150 for 5 visits to the fitness center. Youfit never again. Absolute unwillingness and unprofessionalism.

SCAM!!! So in May I was trying to cancel my membership but because of the unprofessional employees at the gym I went back and forth with them and emails about how to cancel, the emails told me to cancel at the gym and when I went to the gym they told me twice that I had to do it online then their system was down so next thing I know it’s June I go to a different health club to cancel and finally they let me cancel I was told I would pay for the month of July because of the 30 day notice but no one told me about a annual fee which I was charged for. Unfortunately I was not informed about the annual fee and if I was able to cancel in May like I attempted to I would not have to pay this in the first place. Poor customer service and lazy employees.

Started YouFit off Palmetto Park Rd in Boca and found the facility, especially the bathroom pretty disgusting. Moved to Boca Mall location and for a few months, have noticed the women’s bathroom to not be as consistent with cleanliness as well. Today I decided to take pictures just to show how nasty the situation is and clearly management does not care to keep their facilities clean. Over the past 6 months, I’ve had a few complaints. 1. Was performing deadlifts. And was told to keep it down. Meanwhile, I was deadlifting 115lbs. Yet, when the beefy guys drop way more weight consistently, nothing is said to them. 2. A rower had a low battery signal. I notified the little boy at front desk, and his reply, “it’s not his job”. Not sure why the quality of staff and cleanliness is so sub par. Considering taking my membership elsewhere.

Club was totally out of paper towels.. GM was running on treadmill sweating up a storm .. instead was told he didn’t want to spend his own money to run to Publix for paper towels till club got them 👎👎👎 …

Today William was not helpful at all. I usually go to the youfit on palmetto or in Boynton at both locations the people are wonderful. William was not understanding at all.I came to the palmetto youfit and confirmed I have a card on file thanks to Kevin! William at Boca towncenter refused to give me a drink because he didn’t find my card on file and he was wrong!

First time I’ve been to a gym since the pandemic and Austin and his staff welcomed me with open arms, most professional and knowledgeable individuals I’ve met. This gym and it’s equipment is clean and up to date, I highly recommend this gym, do NOT listen to the negative comments on here, it’s definitely a Boca thing. Yes every gym is not perfect, so get over it and go somewhere else.

Great place they have fast charging down stairs and covered parking plus Nicole is nice and beautiful. I wouldn’t go anywhere else

I can’t believe the condition of this gym. It use to be so nice. It’s has been neglected. The bathrooms are so nasty and don’t look like they have been cleaned. There was a sanitary pad thrown near the “out of order” shower. They didn’t have paper towels or sanitizer to wipe down the machines. The showers all say out of order and I was told by a staff that they work just fine it’s just no one wants to clean them. People don’t put the weights back. It’s really gone down hill. Such a disappointment.

I love the new remodel of the facility. The new Assistant Manager, Scott, is so nice and polite. Im quite shy, but he made me feel very welcome.