Btone Fitness

I never actually got to take a class here but posting a review of my customer service experience. I purchased their 2 week pass and I signed up to take one of the early morning classes on Newbury street. I never actually got to take the class because the downstairs door was locked. The location was also a bit difficult to find because of construction going on beside it. They don’t have a phone number, so being able to get in contact with someone in a situation like this was difficult.I sent an email and didnt get a response till 8 hours later. It was quite frustrating. I understand the door being locked wasn’t essentially their fault, but still their email response didn’t offer any kind of solution apart from an apology and asking me if I went to the right place ( I was). You would think that when a customer has been inconvenienced like this, not only would there be an apology, but an offering of some kind of compensation or acknowledgement of the problem and offer some kind of solution so that the next customer won’t face the same frustration.I then emailed Btone to cancel my pass due to this frustration and not being able to actually use it. The 2 week pass cancels itself after 14 days of using it. This is irregardless of if you’re able to get into a class or not. All the times that worked for me were always full, so I would essentially not be able to maximize my pass. I’m giving 2 stars because they gave me a refund, but still disappointed in the experience because they failed to make me feel heard as a customer or cared about. I gave feedback about my experience and felt like it wasn’t acknowledged or recognized as they are issues the next customer can also face.

Can’t get enough of these classes!! I started out with the beginner promo deal and have been hooked ever since and got a monthly membership! All the instructors are so nice and create a judgment free environment while making sure we get a super effective workout in. After just 10 classes I started to see massive improvements in my strength!

Would highly recommend trying Btone if you’re looking for a strength base training class - it’s a great mix between Pilates and Barre as it’s a lot of small movements. All of the instructors have been great at making sure that you are comfortable with using the machine, demonstrating each exercise and walking around to ensure each person is doing the exercise correctly. The classes are challenging but you leave feeling great!