Equinox Dartmouth

Overall poor experience (other than front desk staff, who were great!) - I had a massage that re-injured my shoulder, after expressing and writing down in the intake form that I had a shoulder injury. The therapist made me feel like she didn't want me there, I had to ask if we were doing any aromatherapy for my "Aromatherapy Massage", I felt her nails throughout it... the list goes on. I should have got off the table but felt uncomfortable to do so. The spa director had great communication at first, and then feel off the radar once I checked in about my reimbursement and possible assistance with doctors appointments. She never sent me the reimbursement she said she was going to and I have had to move to legal counsel to assist. I will only get body work from therapists I know from now on. Sad to say this was my worst spa experience to date.

Love the newly renovated gym! However this one requires you to bring your own lock.

This might be the only equinox I've ever been in that requires you to bring your own lock. As in they don't have locks for you to borrow. As in I can't work out after work unless I know that. At least have a warning somewhere on the app that tells you that. Am I wrong in thinking that for how much you pay there should at least be locks you can borrow?

I've been a member of Equinox for a year now. It was an awesome gym with fantastic amenities, equipment, and classes - there was something about it that got me out of bed in the morning instead of hitting snooze to sleep in through my allotted gym time.I had to cancel my membership after accepting a job in a new city, and they ended up adding ridiculous fees. When I reached out to the operations manager, Victoria Carroll, she dodged my multiple inquiries despite our past correspondences. As someone who has referred multiple friends to Equinox in the past, she did not at all attempt to make my departure a pleasant experience, and now I would think twice about joining another Equinox branch elsewhere.Though in most circumstances, I found the customer service and community to be very kind and supportive, this treatment was pretty egregious. Still a great gym, but if your living situation may be unstable for a year and you may have to leave town, think twice before having to deal with Victoria.