Better Bodies Inc.

Management is an absolute dumpster fire. Had a membership off an on for close to three years due to its convenience being close to my home. Throughout my membership I have had multiple issues with the owner, Mitch. On two separate occasions I have requested that my membership be canceled at the end of the month and both times I have been charged for the next month. The first instance came after I fractured my spine as a high schooler and would not be able to step foot in a gym for months. Mitch continually refused to give a refund until eventually my mother had to tell him that she would be going to facebook with the exact details of what had occurred to which Mitch finally issued a refund. skipping forward to this past august when I called and spoke directly to who I believe was Mitch and asked him to cancel my membership due to the fact I would not be living in Indiana the month after. He took my information down and I was told that my membership would be canceled the morning after. September first I was yet again charged so I called better bodies again to ask why I was charged. They told me they would look into it and I would receive a call back from them soon. Two weeks later and they did not call so I called them this morning. Mitch answered the phone and I told him my situation(again) and that I had not received the call I was supposed to get two weeks prior. Instead of acknowledging anything I had told him Mitch immediately started telling me why I was wrong and would not be getting a refund because the contract says they need two weeks notice before the end of the month to cancel. I told Mitch that the timing of the cancelation wasn't the issue (I had called before the last two weeks of the month), it was the repeated lack of professionalism and respect that he and his company showed by repeatedly falling short of their own promises. As I was in the middle of trying to express my displeasure Mitch began to interrupt me over and over again even after I had asked him to let me speak. Then as I was in the middle of trying to talking to him he handed me off to one of his employees without a word. I spoke with a man named Tim who was very kind and understanding and was able to sort the situation out and get my money back. Throughout my time at Better Bodies I have experienced and witnessed a disturbing amount of conflict between Better Body members and Mitch. Examples of this include treating younger members of the gym with zero respect and talking down upon them, acting severely unprofessional over the phone, and simply creating bad relationships with many of those that are apart of his gym.

Better Bodies is a hidden gem of so many gyms in the Carmel area. Very private, never busy, with new equipment. Extremely clean. Wilson gave us a tour and processed our enrollment. He is very friendly and responsive. Great gym and staff! Thank you.

Awesome place that pushes me to my limits 24/7. They really know what they are doing for anyone wanting to get better.

Fantastic place to get in a good workout. Trainers are top notch, professional, and they can get you where you need to be!

great gym

Fairly priced. All equipment you would need. 24 hrs.

Nice gym - convenient location. I need to go more often!

Updating my review as they've fixed the issue with the drinking fountain (thank you!)... convenient location, adequate equipment, not too crowded... definitely a good place to workout if you live close by.

Pretty great gym and the members are even better. Overall it is a nice 24 hour place to workout.

I love the atmosphere the facility presents, the staff is so friendly and the trainers know what they are doing! Plus the owner is fantastic with customer service and helping you with what you need out of your workouts.