Fitness Connection offers a solid workout environment in Charlotte, NC, noted for its friendly atmosphere and well-maintained facilities. Customers appreciate the range of classes and the availability of personal trainers. However, issues such as limited space and crowded conditions, especially during peak hours and sports events, are common concerns alongside commendations.
While the gym has positive aspects like clean facilities and affordable membership plans, it also faces criticism for its customer service and parking challenges. The gym could greatly benefit from improving equipment upkeep and addressing customer service issues to enhance overall customer satisfaction.
Pros:
- Friendly and welcoming environment
- Well-maintained facilities
- Variety of classes
- Personal training options available
- Kid’s club for members' children
- Affordable membership plans
- Open seven days a week
- Clean bathrooms
- Convenient location
Cons:
- Customer service needs improvement
- Limited parking during peak times
- Crowded conditions especially during peak hours
Location / Contact
- Address: 8626 Hankins Rd, Charlotte, NC 28269, United States
- Phone:+1 704-596-9009
- Website:fitnessconnection.com
Rating Stats
Reviews (12)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.5-star.
This business has 12 reviews.
The address is: 8626 Hankins Rd, Charlotte, NC 28269, United States .
The contact number is +1 704-596-9009
This service is listed under Gym .
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Hasun Rogers
1 year ago
First let me say that I have been a member of fitness connection for almost three years (since i moved to Charlotte). I started out at the University location and then tried out the Albemarle location. The front desk was so nice that I changed locations. My girlfriend goes to this particular gym and has been trying to get me to come here for a while. Today I gave it a shot. I will not get into any of the logistics, however my girlfriend has the pass where she can go to any of the locations. After my girlfriend swiped her membership The "lovely" lady at the front asked me to sign in. I advised her that my I was using my girlfriends guest pass but that I had a membership at another location. She proceeded to tell me I had to pay $10!! I explained that even with the basic $10 plan (which i have) I am allowed to bring in one person for free. She did not budge and told me I still had to pay. I reluctantly paid. Mind you Last year around this same time I visited the Houston location. I told them I was visiting and that I was a member in Charlotte, they let me workoutfor the week for free!! I LOVE AND ENOY FITNESS CONNECTION HOWEVER I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE. Not just becasue of the treatment I received from one of the employees AS MEMBER.
Daood Isaac
1 year ago
Great place to workout but its very clear that they have outgrown their space. Even at 5am its very crowded. Which honestly reinforces the "Great place to workout" comment. Staff is nice, facility is clean.Not sure what all the negative remarks about not having clean bathrooms is as they're very clean. 100% recommended.