Stars Gymnastics in Colorado Springs offers an engaging environment for young gymnasts to learn and grow in their skills, provided they are potty-trained and ready for group participation. The gym is well-regarded for its experienced coaches and a friendly atmosphere that emphasizes safety and skill development. However, there have been notable concerns regarding their strict policies and the staff's handling of situations which may affect overall customer satisfaction.
Pros:
- Well-coordinated classes for different skill levels.
- Professional and reliable handling of administrative tasks.
- Strong emphasis on safety and the basics of gymnastics.
- Responsive and welcoming front desk staff.
- Positive learning environment fostering children’s enjoyment and development.
- Owner personally remembers and engages with children and parents.
- Offers comprehensive parent portal for easy management.
- Provides clear goals and supportive coaching.
- Several positive reviews highlight a good experience.
- Flexible with scheduling for routine classes.
Cons:
- Strict no makeup policy for missed classes, regardless of circumstances.
- Certain staff members at the front desk perceived as unfriendly.
- Issues with inclusivity regarding children not fully potty-trained.
Location / Contact
- Address: 3870 Mallow Rd, Colorado Springs, CO 80907, United States
- Phone:+1 719-598-6863
- Website:starsgymnasticscoloradosprings.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 10 reviews.
The address is: 3870 Mallow Rd, Colorado Springs, CO 80907, United States .
The contact number is +1 719-598-6863
This service is listed under Gymnastics Center .
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Shane T
1 year ago
Great place, my 4 year old twins love it.
Quyana Bailey (Que)
1 year ago
I will say for the past two years my older daughter has attended I absolutely loved this place… UNTIL I tried to register my 3 year old daughter who is high functioning with SPD. Due to her disabilities and her fear of toilets potty training has been rough. We are almost there but not 100%. Well we placed her in a tryout class she got all excited got her leotard on just to receive a call right as we finished dressing her to say due to her not being potty trained she cannot attend. I didn’t realize my daughters disability would ALSO limit her here. I see they don’t accommodate children like this and it really put a bad taste in my mouth about how this facility is ran. Other facilities will gladly take her so we will probably leave the center my older daughter loves because of the insensitivity of the staff (mind you someone new is up front and this was her doing!!!) coaches have been great. Too bad the rest are not
TKS
1 year ago
My daughter enjoys her classes here but I can't help but feel taken advantage of by the absence of a makeup policy....My student has a conflict with a school event the same day of her session and is not allowed to attend a makeup class in any of the 4 other classes in her level that have vacancies.Last month, she was sick with fever and I was told that she could come or stay home but no makeups would be offered."a missed class is a missed class, it's just our policy"No sympathy on the other end of the line.If I'm required to pre-pay for services and enroll in automatic deductions, I think its fair to expect some sort of makeup policy to be honored in return.
Piper Wilder 60Hertz Energy
1 year ago
Our daughter attended Stars during a 2 month stay in Colorado Springs. She couldn't wait to go each week! I valued the professionalism of the business - from care and protection of the children to payment processing and parent portal at the website, to the fact that the owner knows and remembers us.
Lillian Brandt
1 year ago
I am just writing this to find out something I've been wondering.I've been in gymnastics for awhile, but can't find any places or coaches that help me. I really want to be on team and have all the skills i need but I somehow never level up. I've been in gymnastics 6 years now. Is stars gymnastics gonna give me the chance to be on team???
Melissa Lee
2 years ago
My daughter is having an amazing experience with Stars! All coaches have been fair and shown genuine interest in my daughter’s enjoyment and development in her classes. The administration has been helpful and flexible with scheduling recommendations. We are seeing improved skill and confidence each week. She has clear goals that she and her coaches are committed to. Highly recommend!
Alli Coats
2 years ago
This is a long and detailed review so bear with me. Overall we had no real issues during the year that my daughter was enrolled here. Aside from a somewhat unfriendly front desk woman, there was nothing really negative to report, that is until today. When we arrived and my daughter was settled in her class, I received a phone call and to be polite I stepped out to the front of the building. When I came back inside a few minutes later, I used the restroom and then looked around for my daughter and didn’t see her. Then I overheard a pretty nasty and accusatory conversation between two women whom at the time I could not see. They were saying that there was an irresponsible and absent parent who just dropped her daughter off to go for a walk and didn’t even care about her daughter and should be reported. It was more detailed and mean, but that is a summary. Then who do I see walking down the stairs but the two women, and my daughter. I told them that I had heard everything they said and that if they had looked up from the desk at all they would’ve seen me right in front of the window walking back-and-forth while I was on the phone for a few minutes. They were overly nice and apologetic to me at that point, but the damage has been done. And what is the most upsetting is that last week when my mom had taken my daughter to gymnastics, she was the one who noticed that a little girl had wandered out of the class AND out of the building and not one of the staff members noticed. My mom had to bring her back in and figure out where she belonged. My daughters well being is second to none and to hear a couple of caddy women badMouthing on a non-issue was disappointing and infuriating. So pairing the way they talk about parents behind their backs with children being freely able to wander into the parking lot unnoticed, I just can’t say that Stars is a trustworthy or safe place for children
Alex Rodman
2 years ago
Seriously, love this place! It was so refreshing to find a gymnastics place that didn’t only focus on competitions but teaching the basics and the importance of strength and safety. I have two girls and every coach we have had has been amazing. The front desk is warm and welcoming and knows all the girls and parents by name. We drive from across town just to stay at this location.
AC Clark
3 years ago
The staff is friendly and helpful. The trainers seem to work hard with the kids of all age groups. It shows, there are some kids there with some skills - though I'm not an expert. We went to see our grand daughter and she is coming along. They expect her to work hard and she comes home pretty tired. She's been going there for several years and enjoys it.
Terra Novak
3 years ago
I have never left a negative review but I cannot stay silent. We tried the pre-k class. My daughter can be very shy and slow to warm up. The teachers were very friendly and kind and my daughter really started to warm up. She was slow to let me leave her side but stated to me that she did want to do her class. Her teacher and I decided we would try to see if leaving the room would be helpful so she could warm up without me. When I arrived back at the front desk my daughter was crying. The woman at the front desk, maybe the owner I am not sure, stated very loudly she is NOT ok, ran inside and frantically pulled her out. Her reaction was not helpful for my daughter. Instead the teacher could have calmly walked my daughter back to the front. Leaving the office, the woman made it very clear my daughter was not ready. Instead of encouragement for my daughter and understanding, I left in tears. I want to stress that the teachers of the class were spectacular but after my experience and reading other reviews, make sure your child is very confident for this company.