Club Metro USA, located at 416 Morris Ave, Elizabeth, NJ, offers a fitness experience that leaves much to be desired. While the gym charges $20 a month without a deposit, it fails to honor trial passes and often misleads members about terms and fees. Issues with membership cancellation are prevalent, and the gym’s overall cleanliness and equipment maintenance are poor. On the positive side, the gym is accessible for its location, but this doesn't compensate for its myriad of issues.
Reviews highlight problems like rude staff, dirty facilities, and broken equipment. Notably, the management, specifically Joslin, receives consistent criticism for unprofessionalism. Moreover, members frequently report difficulties in canceling memberships, with additional fees and poor customer service being common complaints. Many advise against joining this gym due to its lack of maintenance and care.
Pros:
- Affordable monthly fee of $20.
- No deposit required to join.
- Accessible and convenient location.
Cons:
- Dirty and poorly maintained facilities.
- Difficulty in canceling memberships with hidden fees.
- Rude and unhelpful staff, especially management.
Location / Contact
- Address: 416 Morris Ave, Elizabeth, NJ 07208, United States
- Phone:+1 908-409-8853
- Email:[email protected]
- Website:clubmetrousa.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 2.9-star.
This business has 20 reviews.
The address is: 416 Morris Ave, Elizabeth, NJ 07208, United States .
The contact number is +1 908-409-8853
This service is listed under Fitness Center .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Duane Rofel
3 years ago
For service / gym condition I think 20 dollars a moth is too much , the guy who clean does his best to keep clean everything but is not enough . Holes and unfinished walls , sauna need deep clean and wood change
dennis artero
4 years ago
There is no ac available in the summer. Customer service is horrible with managers and employees not wanting to work things out.They have fees for maintenance but the gym doesn’t look like they fix or clean anything. They have extra fees …
E L
4 years ago
Place is filthy, staff walking around aimlessly not doing much of anything or talking on their phones. Sauna thermostat is broken, you have no clue what your gaging heat at. Place is crowded everyday. Used to be 24 hours but stopped. I lost …
juan pablo rios botero
4 years ago
I been going to this gym for four years and I've never seen this gym in such a bad condition. Everyday it gets more expensive charging you for things that you don't use.the maintenance payment does not get properly use to keep the gym …
Mike Amorim
4 years ago
No deposit, 20 bucks a month and convenient to get to isn’t such a bad deal. 80% of all equipment is in rough shape/ broken but you pay for what you get. BIGGEST ISSUE is it’s HOT. Gym temp is steady at 80~85 degrees all summer. Workers say …
Djulieta Machidon
5 years ago
I don’t know who is owner here but I think he didn’t check what is going on inside. the yoga mats are in the worst condition - dirty and broken. they really need to be changed. if you are too sensitive you can get a rash after a workout on them. 2 years ago here was PIYO classes and I really enjoyed them and the trainer. sad that now everywhere is a lot of Zumba only. some of training apparatus look horrible. I post a picture here one week ago of the leg curl equipment , and no it is repaired. Aliluia one good thing 😁 glass in one room stays broken 2-3 weeks already and they put scotch on it. it is not very clean. I can’t wait to finish this year and to change to another gym
eric rodriguez
6 years ago
So decided I didn't like the gym after a year and decided to cancel my membership, I went in signed the papers. The lady said I would be charged one more time, mind you, don't even go there anymore, fine whatever, as long as it's cancelled. …
Nicholas Sheridan
6 years ago
Probably one of the worst gyms I have ever been to.Cons: It is very dirty everywhere and you can tell that they do not maintain …
Gray Bolivar
7 years ago
This gym is the worst. I called to cancel my membership they advised me that I had to come in the gym to cancel it. I told them i was out of state and could not do so physically. They then informed me that I would have to pay a month extra …
Ericka Rosas
7 years ago
I understand, machines break or need maintenance but there is not excuse for the lack of sanitation. This gym is so dirty its disgusting. And compared to other club metro's this one is small and staffed well enough that the staff should be keeping up with it. Don't waste your money!