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Crunch Fitness - Garwood, located in the Garwood Mall, offers a wide range of fitness equipment and classes. The gym is known for its friendly and helpful staff, with employees like Gina and manager Ashley receiving particular praise. Many members appreciate the cleanliness of the facility and the welcoming, judgment-free environment. However, the gym can get crowded, and some members have reported issues with equipment maintenance and customer service.

Overall, Crunch Fitness - Garwood is a good choice for those looking for a well-equipped gym with a supportive community. The convenient hours cater to diverse schedules, making it accessible to all. New members are likely to appreciate the variety of equipment and services available, although occasional crowding and maintenance issues may be a concern for some.

Pros:

  • Friendly and helpful staff
  • Clean facilities
  • Variety of equipment
  • Welcoming environment
  • Convenient hours
  • Good class variety
  • Supportive community
  • Hydro massage chairs available
  • Well-maintained equipment
  • Helpful trainers

Cons:

  • Can get very crowded
  • Equipment maintenance issues
  • Some customer service complaints

Location / Contact

Rating Stats

4.1

out of 5.0

2 reviews
5.0
1 reviews
4.0
3 reviews
3.0
14 reviews
2.0
0 reviews
1.0

Reviews (20)

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Love the gym - and the staff is nice - but they need to change the bulbs in the tanning beds especially if I am paying more for those services. Every single time I go some of the tanning bulb lights are out & I always let the front staff know that they need to be changed and nothing gets done about it.

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amazing place to be an employee. the staff is lovely, the members are great & i love this facility :D

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I am not the type to write reviews, but I have been going to Crunch Garwood for about 2.5 years and loved it for the most part up until this year. It has gotten way too packed. I understand it is a public commercial gym, but it has gotten out of hand. A majority of the members are under 18 years old and do nothing but mess around the whole time. They come in groups of 3-4+ and occupy machines and benches/racks for excessive amounts of time. Most of them do not belong in a Rec center let alone a weightlifting gym. Every single one of the trainers (besides Andrew/“AD”) are very arrogant and not friendly whatsoever, ESPECIALLY the ones who run the HIIT classes and whatever other fitness classes are ran. They take up more than half the gym during the busiest hours (4-6) with these classes that sometimes only contain 4 people, yet they still close off half the gym making it even more packed and crammed up than it already is, which seems impossible, but is not. More than half of the desk workers are miserable, the others are pretty nice ESPECIALLY GINA!! She is the nicest worker in that gym and I will miss her very much. And last but not least, the older men. As I said, most of the members at this gym are anywhere between 15-20, but there are still many adults that are active members obviously. But, there are a few men (one in particular), who in a lack of better words, are CREEPS (this is coming from a guy). Like I said, one man in particular who I will not name, but goes to crunch for hours a day around 4-6, every day, and does nothing besides CREEPILY STARE and APPROACH predominately UNDERAGE teenagers, boys and girls. I am one of many people who has complained and pointed it out to other members and the staff about this man specifically who is the worst one, but not the only one. If you go to Crunch Garwood anywhere between 4-6, you more than likely know who “towel guy”/“the creep” is. And from what I hear, he lives in a town no where near Garwood that I will not name. With that being said, the Glory Days of crunch have been gone for a long time and it is getting worse by the day and it’s very sad to see considering this has been a place I have gone to almost every single day for over two years. Think twice before getting a membership here.

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The staff at this establishment are wonderful and very helpful. Very accommodating. Clean gym, lots of equiptment.

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Great Gym very clean and not packed in the mornings. I definitely recommend and staff was very friendly!!!!

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Gym is always clean and front desk staff very friendly. Gina is always smiling and very helpful, answered all my questions.

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Had a great experience at Garwood Crunch Fitness. Elena was a lot of help and made it easy for me. I recommend this gym.

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This place is run by a bunch of kids. Depressed and awful staff. No one helps you. Front desk staff are always clueless. Andrew the Manager is rude and cocky for no reason, and lies about how you can use memberships just so they can charge you more. They harass you for money and private info via calls and texts even though you’ve cancelled services. Smelly workout area. Machines are always greasy.They wouldnt refund my family member who never stepped foot in the gym and wanted to cancel. Also took the $80 yearly fee even though they were informed of the cancellation. They don’t respond to emails. You have to go there in person to make sure they do it otherwise they’ll just lie about it.Classes below average and not beneficial. Also short class timings.Everything everyone wrote is true. Don’t come here if you’re a beginner and unless you have your own routine on the machines.The 2nd star is for Gina she’s great.

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Great gym with clean facilities and lots of equipment. Everyone here is so nice.

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I've been a member for 7 years and they have everything I need. Also the staff is great. It's my sanctuary.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 20 reviews.

The address is: 300 South Ave, Garwood, NJ 07027, United States .

The contact number is +1 908-789-0900

This service is listed under Gym .

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