Planet Fitness

I was going tru some financial difficulties and had to cancel my membership.My due date was the Dec 17thI went to cancel it on the 12th.Due to my situation, I asked repeatedly if I was going to get charge again.I was assured my account was not going to get charge again.Turns out they did charge me.When I called to ask why the guy's response was;"I wasn't working here when that happened, so I don't know how to help you"Taking into consideration he was new and it was evening hours, I decided to call again next day.I was told I had to cancel on the 10th for whatever reason.Maybe they can reply to this comment and explain for all to see?Something to do with the financial department.AnywaysWhen I joined I wasn't told that.When I canceled and asked repeatedly I wasn't told that.The new guy didn't know.That's why I chose *poor communication* to give one star. Poor training.Employees should know this. Club members should be informed.

Wish they were 24hr, other than that the workers are friendly. Machines are clean. Men’s bathroom is clean. Good gym to get a work out in

Absolutely awful customer service. I got charged a late fee despite making three attempts to make a payment before my bill was due both online and in-person but I was told I cannot. Even after changing my billing info to a new bank account, they still processed the payment to my old account and charged me a late fee stating "insufficient funds." I spoke with the assistant manager herself but I was told nothing can be done to get me reimbursed for the late fee even though she acknowledged it was wrong of them to charge me a late fee. Awful way to do business!

Super clean and a great place to workout minus the meatheads. The only downfall is that they do not open until 7am on the weekends which is a bummer. Haverhill is 24 hours but is not as big and nice!UPDATE: Do not show up at 7am on the weekends. Been waiting almost an hour for them to open and still nothing. During the week, the gentleman who opens is always punctual and even early. Weekend people will leave you sitting in your car! Totally sucks!

I love this gym. But recommend to be at least open till 12:00 am .NOT TILL 10:00 pm . We don’t have enough time to the workouts cause after after 8 pm it’s when more crawling gets the gym , then you have to wait to used the machine cause some other person is using.Don’t get me wrong, there’s good staffs in there , very clean , very respectful, I love that.But the only inconvenience that I have with this gym is the schedule, I believe that I may have the cancel my membership of this gym and move to another planet fitness, maybe Salem NH or Haverhill, those planet fitness are 24 hours, which is very convenient for a person that get out from work a 6 pm or 7 pm , so like that I have time to get everything set up and then go to the gym .I will be more than happy if this will be closing at least at 12:00 am . Pleaseeee!!!!

This place has gotten so bad since it first opened. The gym is extremely hot. I am not sure why they cannot lower the air, especially now during the summer along with all the people that attend. Other Planet Fitness's do not keep it so hot. Also, this one is disgustingly dirty. The garbage is always over flowing and you can see dirt everywhere. Several machines have been broken for months and never get fixed, the equipment is also clearly damaged. They let outside "trainers" train people and they take up all the machines. I hope they can really get this gym to how it was before.

This place started nice. I began going in the morning because it just works best for my schedule. But there has been 4 occasions where this gym is closed. And I only started going 5 months ago. It is so annoying because I just waste time, sleep, and gas. It's so aggravating that you would think this issues to be resolved already. Do not recommend. Maybe need better staff who are professional. But if the time is posted I would expect for it to be open as it's stated.EditThe problem is not about flexible time. The problem is that the club states the hours that is open but it actually isn't! And it's consistently an issue.

Great gym for the value! Has every equipment you need, plenty of treadmills, and always clean.

Very clean

Clean gym