Crunch Fitness - Downtown Long Beach

The facility is nice, but cancellation is a giant pain. They keep billing me after I cancelled. Communication is poor, too. Their manager has been saying he'll call me back for weeks. I have to go back in person to sort out this mess. I was a member for over a year, but moving away made this a giant pain for me.

Modern gym with a wide range of equipment. I only wish they had a sauna but that's not a deal breaker.

Awesome little tucked away gym. Got in, got my work out done and I was gone. Easy as that.

Nice facility has everything you need. The people here are awesome too. I have spoken with many of the team, and they are so down to earth, friendly, and helpful. Shout out to Jordan especially. For the Long Beach area, this gym has the best staff by far. Will definitely try to come back whenever I need a gym in the area.

Place continues to charge even though have cancelled and have the receipt. Called multiple times and even cancelled in person. Basically give you the run around and say manager isn’t in no matter when you call and continue to charge and keep saying they will take care of it. Absolutely insane never seen anything like this. It’s straight fraud.

You guys never turn on the AC like do you guys even realize how hot it is in there. Stop being cheap and turn on the AC. ONLY ISSUE WITH THIS GYM

2 stars for the weekday morning front desk guy, he's always nice and helpful. 1 fat star for getting rid of the 6am HIIT class that yelled at everyone to quit their workouts, took their equipment, and coned off the whole area.The rest...Whoever decided that ALL of the mats needed removed before replacements arrived should be made to do core on the hard floor every single day and live with the chafe and misery. That decision wasn't thought through and the mats were in better shape than other equipment that isn't addressed (see: rowers) You've prevented lots of people from their planned workouts and post-workout core for an extended period - the antithesis of a gym.The gym is also in rough shape when we go in pretty early most mornings. It's astounding how much is out of place, dirty, with hair and debris on the floor. It's gone downhill in the last few months. A floor cleaning overnight wouldn't hurt.

HORRIBLE GYM, not professional at all!! They will continue to charge you even when you cancel. We canceled our memberships in person on April 10th with documented receipts. On April 23rd my account was charged! I made the phone call so they can refund me, the rep proceeded to tell me it was probably a fee or wait for the payment is done pending, it shouldn’t post. Guess what it posted. I call the manager and after I tell him I have documented receipt of the cancellation he tries to tell me I’m still good for May. They are straight trash. I said I wanted a refund and his reply was I’ll probably put it through tomorrow and it’ll take 21 days, you might want to dispute with your bank. Make sure to get a documented receipt of your cancellation or they will string you along.

- Gym doesn't include the extra parking membership you have to pay to just park at the gym. FALSE ADVERTISING- tried to downgrade my $20 membership to basic $9 & I was told I could only get my membership dues down to $14.99 and was charged a $10 "processing fee"- Very small gym with limited equipment. Not sure what my $49 annual fee is going towards??

Worst gym ever, I’ve asked them to cancel for over a year now. Had to put a hold on payments through my bank. The original manager told me to cancel over the phone so I did. He never actually canceled. Low and behold I was being charged automatic payments for a year straight. So I call/email showing them proof of cancellation and they told me I need to pay my past due balance and come in!! I travel for work and am no longer in the state, and why the hell would I pay a past due balance if I canceled. (And they keep non stop calling emailing me and texting me about my past due fees even after I told them not to).This place is a mess of an establishment, customer service sucks, and the equipment is sub par. Join a diff gym if you want actually be able to cancel in the future.