Best Fitness Drum Hill

Gym is very clean and neat. Staff is amazing, huge shout out to the manager Brett for helping me and my friends get started. Also thankful for Mike and the Fitness Assessment helping me find a plan for myself! Love this place

I would give it zero stars if I could. Terrible place. Avoid at all costs. They will not cancel your membership regardless of the number of times you visit the place and ask them to and will continue to withdraw money from your account. Over a period of 4 years, I visited them once and called twice to try cancelling and each time they said they canceled it. But instead kept on withdrawing money (maybe hoping that I wouldn't notice it) and the only reason it stopped is because the credit card expired. Completely unprofessional and seem to make up their own rules as they go along.

Pretty good gym with multiple locations in greater Lowell. Usually not too crowded off peak hours.One thing I think they need to improve on is the bubblers. The water from it tastes like chemicals and is barely drinkable. They have old school bubblers, should invest in those hydration stations with filters that everyone else has. The locker rooms are almost always musty, first gym I've been to with carpeted locker rooms - very odd.

I recently started at Best Fitness Drum hill after switching gyms. I was pleasantly surprised how friendly everyone was compared to other gyms. I started my first ever training with Mike and Erica. They both are great!! Highly recommend!

After an extensive search of 5 towns here in northern Middlesex County, I was very frustrated as there was none that met our needs. The other Best Fitness near Kohl's was too small and crowded. But when I came to the Drum Hill location, I loved the people who work here and especially the big and spacious areas. My wife and I joined, got excellent trainers-Sarh and Sabrina-after Mike realized who would work best for us. These past six months are truly amazing, and we are there 4 or 5 days a week in the morning. It is truly the Best Fitness we could have

Wide selection of equipment ranging from dumbbells and free weights to battle ropes and sled pushes. Plenty of cardio machines if that's your thing too. Locker room has always been pretty clean, though some lockers are in rough shape at times. I really just get in and out so I never really took advantage of the trainers, but there always seems to be plenty of them helping people with a variety of workouts. Gets busy during peak hours, obviously so I can't hold that against them, but there are some issues that do bump it down.First, there are no bike facilities and nowhere to park your bike safely. I chose the gym because it was in reasonable biking distance from my place in the Highlands, and encouraging your gym members to bike to they gym rather then drive, seems like a no brainer, so that's a bit of a wiff. Communication can be frustrating at times. When you first join, you are offered a training session on the house, which is nice, but the trainer double booked me twice and I didn't bother trying to get it after that point. Trying to downgrade, I also ran into issues. I was told up front that I was given a period to decide what kind of membership I wanted and could downgrade at anytime within that period without penalty. When I went to do that well within that period, I was told that there would be a penalty, which was incorrect. We had to get a manager involved to settle the issue as stated before.They also use ABC Financial to handle payment, and they are objectively awful when you need to do anything to your account. Doing something as simple as pausing the account for a few months while I was away was a 3 hour process and unpausing it was also a hassle too. If you needed to cancel, I have to imagine that its equally, if not a worse headache. Whatever Best Fitness is paying for the service, its not worth the ill will it brings to the company.As someone who uses the basic membership, I'd say its well worth the money. Comparing it to a basic PF membership it is about twice as much but, having come from PF, you are certainly getting more then twice of what you would there.

Avoid all Best fitness gyms. Their cancelation policies are worst. Even if you do everything they ask for to cancel. They will keep stealing your money. They don't care. hope enough people file fraud credit card cases on them.

Absolutely worst experience!! My husband (Nihar Patel, who btw also gave a 1star review) and I joined Best Fitness a few months ago I order to get a better fitness experience. At that time, they had mentioned that their policy was that we could cancel our 2 year gym membership contract with them if we were to relocate somewhere 30 or 50 miles, we relocated to Atlanta. To cancel membership (gym and training), due to relocation, we have been communicating with them since past 3 months, but nothing has been done. We have been charged for 2 months for no reason even after initiating (verbally) a “refund” on their part. The trainer membership director Mike Christman has been extremely unprofessional in terms of initiating refund and responding to emails and phone calls regarding refund and official documents of relocation. After all this, Mike only called my husband when he posted a 1 star Google review in order to get the 1 star review removed. They called for that but never for refund or cancellation of membership or even responding to our several calls and emails.The only good thing about this gym was our trainer Sabrina. She is really nice and had been excellent for us! Otherwise, the management is unprofessional and never responds to our calls unless it is for getting a bad review removed!!

While I have some issues with how they do their membership, all the people on the team are awesome and friendly! The gym is always clean and organized. All equipment is kept in great shape. Overall the best gym in the area and would highly recommend

I’m so thankful to the staff at Best Fitness Drum Hill. They helped me to continue my fitness journey while I was visiting the area for a one month vacation. The staff is friendly, professional and knowledgeable. The atmosphere is so welcoming and the staff attitudes are positive and encouraging. A special shout out to Brett, Erica, Thomas and Mike for being so helpful.