Choice Fitness, Chelmsford MA

Great gym but a few of their employees can be quite rude.

I joined The gym after reviewing the trainers and selecting a specific trainer for my personal training needs. I then paid in advancePersonal training appointments, more than half of them were canceled last minute.This Is a management failure and an unacceptable way of conducting business.A gymn should not retain services of trainers that are Consistently unable to meet training appointment commitments.The management seemed unmotivated about after they were informed although they acknowledged that they had received multiple complaints regarding the trainer

Literally the most complicated multi step process to cancel a membership for a family member. Spoke to multiple people at the gym, the collection company who they use is rude and extremely unhelpful. I did everything that was asked of me to cancel a membership and it’s now 3 weeks later and they still have not canceled the membership.Ridiculous and very bad business

They are rude. You sign an agreement for one year and after that, they extend it for you even if you don't go there anymore to use their gym and the worst part is you can't even call them on the phone to stop it even if you moved out of state, they give you an excuse so that they can keep billing you. Don’t use them.

The Haverhill site is nothing short of monumental. The staff is sharp, professional and attentive. The array of equipment and opportunities for training are as one would hope in a well-attended facility. Cleanliness is solidly consistent and beyond reproach. The clientele is widely diverse, with all age groups and levels of ability appearing comfortable. Big ups to this house, which is just now completing a program of renovation and equipment modernization.⚡️⚡️⚡️🌲⚡️⚡️⚡️

I am sorry but this is the last resort I have to use for someone to reach out to me.I cancelled my membership since I moved away from MA. I put in the request with the manager, Phillip, on 02/14/2023, and later emailed him my credit card statement that showed I was moving.Despite this, I have been charged today for March. Please cancel my membership ASAP

I joined a little over a month ago. I've communicated with Phil and Nancy on a few occasions and both of them have been helpful and kind.1. Cleanliness - the work out area and locker rooms are clean. I've even seen professional cleaners with antibacterial spray deep cleaning the equipment during one of my dozen visits since I joined.2. Contract transparency - when I signed up, Phil communicated the contract terms clearly and with full transparency. I find many of the complaints here about contract issues to be outrageous, as all gyms I've been a member of have the same terms. For example, Planet Fitness, Bally Fitness and Boston Sports Club require an in person visit or certified letter to cancel a membership. Standard record tracking process.3. Busy at times - One of my concerns prior to joining was wait time for equipment during peak hours. While the gym is busy at peak hours, I've been able to get my workout in without waiting more than a couple minutes for equipment.Overall, it's an excellent gym.

Really disappointing since increasing the membership price for everyone. The staff did nothing to clean the place and everything is very dirty. That may be acceptable at the old price but they don't replace any worn or damaged equipment either. This gym offers more than some of the other local options but what are we paying so much for.

I moved to this area from out of state and needed a gun and Choice Fitness was the closest to my apartment. I am so glad it was because it is the best gym I have been to. The equipment feels new and is clean and its very modern.The best part about this gym is the people who work there. I’m sure I haven’t met everyone, but the 6-7 people I have met were so welcoming and kind. They really are what makes this a great place.

Updated October 2021:We've been coming here for 5 months and we have no complaints. All of the staff, manager, and trainers (Phil, Jim, Liam, Stephanie) are friendly and encouraging. We enjoy coming in straight away when they open in the morning. Excited to see the upgrades once the extension next door is open with spin studio and hot yoga studio.Honestly surprised at all the hate people have for Phil. He's nothing but nice to us, and I'm a minority female. Then again, I'm always kind and respectful and not condescending to everyone. So maybe the people who feel entitled should tone it down? Just a thought 🤷🏽‍♀️We used to have a home gym but upon moving had to join a gym. The staff is super friendly and gym members are kind and encouraging. Even with the limited number of people allowed in classes (Covid restrictions), there are still plenty of options. There are also virtual classes and personal training options. Looking forward to have the onsite sitting back so the whole family can go at once. My 13 year old and I enjoy all the classes- yoga, barre, kickboxing, spinning. So many to choose from!I was surprised to see all the negative reviews. Everyone here is so nice and helpful, including the manager who we worked with us to get our memberships. There is plenty of equipment and members and trainers are very accommodating. I know there are gyms who are comparable with what they offer and the cost is higher. Awesome that the gym opens at 0430 during the weekdays and 0700 on the weekends. If you like to train on your own, train with a professional, or do group exercise, this gym is perfect. Now if they bring back the babysitting (kids choice), the whole situation will be perfect 🥰😋