White River Club offers a welcoming environment with a range of fitness activities, including yoga classes with skilled instructors like Pam. However, the facility needs some upgrades. While the gym is moderately clean and not overcrowded, certain amenities, such as the pool and hot tub, are outdated and sometimes non-functional.
Customer service experiences vary, as some staff members are praised, but others have been accused of providing misleading information. The club is located at 1545 S Scatterfield Rd, Anderson, IN 46016, and is open early mornings till late evenings to accommodate different schedules.
Pros:
- Friendly and welcoming environment.
- Great yoga classes.
- Skilled instructors like Pam.
- Moderately clean facilities.
- Not very crowded.
- Long operating hours.
- Alisa and Kyle provide excellent customer service.
Cons:
- Outdated pool and hot tub.
- Varied customer service experiences.
- Misleading information about policies.
Location / Contact
- Address: 1545 S Scatterfield Rd, Anderson, IN 46016
- Phone:(765) 640-8077
- Website:whiteriverclub.com
Rating Stats
Reviews (3)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 3 reviews.
The address is: 1545 S Scatterfield Rd, Anderson, IN 46016 .
The contact number is (765) 640-8077
This service is listed under Fitness Center .
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Alysia Schmidt
11 months ago
I went to a great yoga class with Pam. It was a nice balance of relaxation, stretching and strengthening.
Will Casey
1 year ago
Needs a massive upgrade but good environment.I will change my review to five stars now Alisa and Kyle are amazing.
Bradley M
1 year ago
Building itself is not bad. Pool is very dated and hot tub doesn't work well and is often broken. Reason for my rating? I don't like that I was lied to at the time of signing up. I asked about a policy to several employees regarding my son going to practice basketball after school. (He is 12.) I was told it was fine as long as I signed him in---this went fine for a couple months until I was after the cancellation time. When a black member of my household (on my family plan) signed him in, staff stopped him and said it wasn't allowed due to his age. Funny how I never had issues signing him in though? As I cannot go to the gym often due to work, I joined almost exclusively for my son. And so I've had a year long membership which I cannot use. My son was in tears when staff told him he had to leave.The facility is fine. I guess I should have known better than to trust staff though. I asked multiple times and explained the situation to several employees who said it was fine.I do not do business with liars so I will not be renewing my membership. Getting a 2 star rating because the facility is at least moderately clean and it is never very crowded. Join if you want but I would go through the contract with a lawyer or only sign up for 6 months if you're unsure.They've never taken ANY responsibility for the lies nor have they offered me any early cancellation or refund. I built a basketball court for my son in the backyard so he could practice.