Orangetheory Fitness

Actually a huge fan of orange theory as a brand, however experienced extremely poor customer service at this specific location.I'm typically not inclined to write a poor review, but in looking at the other dissatisfied customers due to the front desk staff, I figured I ought to share my similar sentiment and experience.I'd highly recommend a different location or that management consider elevating the customer service standards, as I have been to other locations that offer immensely kinder hospitality.

great work out but really poorly managed and their staff does not go over all details at the time of sign up. When I signed up, they said next month is free and that is it. I buy their band the next day when i went to the class. 30 days later i find out i am not given free month because i did not buy the band same day as trial!!! none of their staff mentioned this the day i was signing . And now i have paid all dues and account is frozen, they are charging 15 dollars per month for god knows what.I am now trying to just completely cancel my membership, but yet again cannot reach anyone at front desk during business hours. :(

This is my happy place. No, really! The coaches are varied and inspirational, as well as kind about modifications for my aging knees and questionable back. I have to say I'm a fan of the weekend 3Gs, but I go during the week, too (I shoot for 4x a week). Themed classes are fun, front desk staff are welcoming and the studio is always tidy. Oh, and the price is right.

I only started Orange Theory 2.5 weeks ago, but from the second I joined, I have been treated like family. Rachelle and Robbie at the front desk always greet me with a smile and have made me feel so welcomed. The coaches are amazing and always push me to be my best and I am so happy I joined. I truly look forward to coming everyday.

You will get the best work out of your life. I love how each work out is different, the instructors are amazing and really strive for you to reach your goals and you start to see improvements within weeks. I highly recommend this place!

I love this place! Best hour work out you can get no doubt about it! Super friendly and cool staff and if you drop by you want to make sure you take Ginas class because she plays the best jams!

Been coming here since 2020. Great coaches and workout program! Took off three stars because poor customer services and management. If you try to reach them on the phone during business hours there are days they dont pick up and dont call you back after leaving them a voicemail. Importantly, they are constantly messing up my account (ie charging me when my account was frozen, charging me twice in a month, and charging me when i wasnt a member for few months). Management did not handle it well and wouldnt get on the phone with me. Considering the membership price is so high i expect great customer service! I love OTF but cant double check their work for them. After the last incident i decided i will join equinox which is only $10 more my current membership and they are known for their excellent customer services

Pros: really enjoy the classes, the music is energetic and the coaches are awesome.Dislike: late show policy. The grace period is 5 minutes. I arrived for an 8:30 am class at 8:36, 1 minute late after the grace period and was not permitted in the class. I believe this time frame is rigid especially for a $179 membership fee. Since the gym only has workout group classes I couldn’t workout at all which for me was not worth the cost. I was also charged $12 for arriving 6 minutes late. The class was not full. The person at the front desk could have been more flexible. on another occasion the wrist band didn’t work, the same person at the front desk replied “this happens” and brushed it away. As a new member with a band less than 2 months old that’s the last thing I wanted to hear since the cost was over $100 for the band.It’s a bummer that I decided to cancel my membership and find a better gym with more options. Perhaps one that includes the ability to work out on my own and attend classes.

Worst customer service I've had. I booked online for my first class. It was rush hours and I was 4 mins late (In other words, 26 mins prior the class) for the 30 mins rule (You have to arrive 30 mins before the class), then I got straight NO to attend the class. I kindly asked why and the front desk guy just replied 'well because we are strict' with very cold attitude. Honestly, I was not happy with that attitude and asked for refund, that guy was initially reluctant but finally said he would talk to his manager and update me later. Now one week past, I haven't received any update...Ironically, after i filled my info online, I received 6 calls and 2 voice messages in 4 days, but when I decided to try the class, I feel like they don't care customers at all. I will never go back.

Very welcoming studio and great coaches. The only group work out I actually stick with. Love the music, the vibe, the competitive but supportive atmosphere. Great community!I also visit studios across the country when I work which is very convenient. Highly recommend.