Orangetheory Fitness at Newport Beach provides dynamic workouts tailored to individual fitness levels. Located in the convenient Westcliff Plaza, they offer a variety of class times to fit any schedule. The friendly and motivating staff, both at the reception and coaching, create a positive and encouraging environment for members. The workouts change daily, ensuring a constantly engaging and effective fitness experience.
However, some members have reported concerns about the customer service policies, particularly the strict enforcement of class start times which can be inconvenient for some. Nonetheless, many appreciate the sense of community and the high-quality facilities, including new equipment as of January 2023.
Pros:
- Friendly and helpful staff.
- Motivational and skilled coaches.
- Engaging and varied workouts.
- Clean and well-maintained facilities.
- Convenient class timings.
- New and updated equipment.
- Strong sense of community.
- Effective for cardio and whole-body workouts.
- Great music during sessions.
Cons:
- Strict class start time enforcement.
- Inconsistent customer service for late arrivals.
- Some issues with front desk communication.
Location / Contact
- Address: 1040 Irvine Ave, Newport Beach, CA 92660, United States
- Phone:+1 949-630-0555
- Website:orangetheory.com
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.8-star.
This business has 20 reviews.
The address is: 1040 Irvine Ave, Newport Beach, CA 92660, United States .
The contact number is +1 949-630-0555
This service is listed under Gym .
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Kelly Jo Grandy
1 year ago
Fun workout, friendly staff, tons of class times to choose from, close to my house. I love working out at OTF.
Clair White
2 years ago
The WORST Orangetheory studio that exists. Zero ability to cater to members and show care and relationship. After being a member for over 6 years (internationally) I’ve never experienced what I experienced today. I called in knowing I was running a few minutes late. Was told I’d be allowed in as long as it wasn’t 5 minutes post class. I RAN in at 6 minutes post class and was told I couldn’t come in because of safety concerns. As a founding member, I’m appalled. 1 minute difference and was basically told sorry bye bye. Cancel my membership. I will never recommend this studio.
T W
2 years ago
A very poor experience for any out of town members. Coaches are unprofessional in how they communicate. Front office staff has no tolerance for helping anyone sync up monitors.
Sharon Venturi
2 years ago
I have been to both the Newport Beach and CDM OTs and am a huge fan of the coaches, front desk and overall community. Definitely a very effective use of 60 min for well-rounded and motivating workouts.
rosemarie Smith
2 years ago
This review is about their poor and inconvenient customer service and regulations of this location, otherwise the gym classes and coaches and the staff are fine. I had booked a class for this morning and I was under the impression that it was 7:30, I got there at 7:30 and I have been told that it was 7:20 and it is a common mistake. However their grace period is 5 minutes and they can not let me in, although there were several empty threadmills and I could start in any of them and it was just an honest mistake. The front was nice enough that she told me that she would not void my session. However it is not about money or session, it is about the inconveniences. I got ready and drove for 30 minutes early in the morning to have my work out. For the last year and half that I have been coming to this place, I never came, passed the grace period and it was just an honest mistake Which is common per front desk for this time slot and there were several empty spots. Honestly I did not even knew about this policy.So I will call this poor and illogical customer service and it is something to consider to refer any friends or family or even renewing my membership. I am sure there are so many other competitors with better and more respectful and caring customer service.
Erik Powelson
2 years ago
I love working out at Newport Orange Theory with Erika and Kevin. I have tried a few other Orange Theory locations near me, and they simply don't compare! Erika and Kevin are amazing and make me & my fiancé feel so welcome every time we’re …
Audrey Beck
2 years ago
I Love this studio so much! The girls at the front desk are always so warm and welcoming in the morning and the instructors are wonderful!!! I feel very thankful to workout here every day!
Regan McCall
2 years ago
Absolutely love the workout! All of the coaches and front desk staff are so amazing, friendly, and helpful. Couldn’t recommend Orangetheory Newport Beach enough!
Tony Soto
2 years ago
I’ve taken multiple classes here and every time I walk inside i’m immediately greeted with a smile and a warm “welcome” by the front desk staff. The coaches are friendly and take the time to connect with me and assist when I need some extra help. love it here!
Darren Fitch
2 years ago
I have taken a couple of classes at many OTF studios. Newport Beach OTF is undoubtedly the best. Both the front desk and coaching staff are awesome! …