Planet Fitness

I really wanted to join this gym but after looking at the reviews it seems they discriminate against BIPOC community. As a member of this community, I would not feel comfortable especially when going to the gym is already such a vulnerable space to be in. Seems they need to retrain staff or hire new staff.

My brother experienced hatred, racism, discrimination and harassment at this location. I witnessed my brother being unfairly singled out and targeted, which was a disheartening experience that left him feeling, confused, frustrated and powerless. His mental health was severely affected. He was discriminated against just because he is a young black man working out in a specific location. He was harassed when Patricia (actually told him that was not her name) told him she had been watching him since his first day working out at this location. Furthermore, Patricia glanced at his phone without his consent, which was a violation of his privacy. Although she agreed to show my brother the policy, she never followed through. The male employee used profanity and called my brother a b****. This company’s mission claims to values diversity in their workforce and members, and they aim to foster a positive, energizing, and inclusive environment. They do not tolerate unethical behavior. However, this mission is not followed through at this location. It's critical that these type of actions behaviors are addressed to ensure that it doesn't happen again in the future. Worse experience ever! They need to be held accountable for their actions.

I had to experience someone very close to me be disrespected and discriminated against because he was a black man who was racially profiled. He was then told he was BANNED from ALL Planet Fitness locations because he violated “policy” by using his phone while working out in the gym. When he asked to see said policy it was never provided to him. The female and male customer service representatives were completely rude to him as he was walking out the door. The Male employee even went as low as calling him in inappropriate name while at work and on the clock. The female employee provided him with a fake name and stated she spoke with corporate who advised her that my close friend had called corporate and that’s the reason why she was speaking up. The level of customer service I had to witness was unacceptable and it saddens me that a place that promotes to be a judgement free establishment did in fact judge my dear friend. I made this review to bring awareness on the type of behavior that this company is representing.

This locations staff is very unprofessional. As I was working out I had witnessed one of the regulars get treated very poorly. I over heard slurs and curse words from the employee to the cub member. All while I was on FaceTime with my boyfriend. I will never come to this gym again and because of the very judgmental prejudice environment I will be cancelling my membership and joining where my peace isn’t disturbed and I am welcomed. What an uncomfortable setting. Shame on your staff planet fitness doo better.

The gym is good overall. The cons is only the air condition is not cool enough to hold all people. Even if the gym is full, you still have one place to workout, and everyone do their workout and leave.

Nice location! I enjoy my workouts here. There is a young lady at this location that has a chip on her shoulder. She’s a bit rude. In my opinion too plain for this customer service job. I will find out her name and out her on blast. Short light skinned Hispanic women.she works nights. I think she needs to be retrained or look for another job. Customer service not your ego! Fix it!

Great equipment, poor management. I get it that it's inexpensive ($10/month for me, I opted not to do the "Black Card" membership, which is ridiculous). For another $30 per month I can go in a room and sit in a massage chair. No thanks. So the basic one I have is sufficient but for that I have to put up with, not so sure it's worth it: Super loud music that I hate and is sometimes offensive (I complained and they told me they have no control over the music volume) The crowded times are unbearable. People sitting on machines looking at their phones while I am waiting to use it. They have a so-called "functional" workout area with a multi-station cable machine where you can pull on a rope pulley (which I love) and a battling rope, and a TRX, etc. Except it's usually crowded with people on mats blocking my access to these or so close I can't work in the space I have left. The Smith machine area has a line set up right in front of the two sort-of-like spin-bikes I use, a little too close for comfort. One bike has straps missing on the pedals and has been that way for a long time. Sometimes one or the other is unplugged or not functioning. Complained about that too...no results.There are several spray bottles and rolls of paper towels that you have to pick up and rip a piece off of. I really hope they recycle or compost these because there are mountains of used paper in each trash bin. One bin is set up near the stair machines. If you are next to it, the mist from the cleaning spray (for which there is no info on what kind of chemicals it contains) drifts up and you are going to be breathing it in as you are breath while exercising on the machine). Again, complained but it hasn't been moved.The women's locker room is nice and spacious and plenty of lockers, but the changing/shower room is so badly designed and poorly maintained. There is one large changing room with a bench and two small ones the size of a toilet stall without a stool, bench, or any amenities. So you have to put your bag on the floor. Often the large one is occupied by people seemingly taking up residence in there (for the entire time of my workout in many cases - - an hour and who knows how much longer before or after that). There is often filth on the floor (clumps of hair, used ear swabs, etc.) the showers are so poorly designed that water is always flooding the floors. Especially in the handicap shower...water pools in the large changing room facing it. There is hair, left over toiletries and debris in the showers often seen the next day after I first noticed it. All complained about to the management to no avail.It's clear the staff are all in entry-level, minimal pay-scale jobs and they are all pretty young. They have a lot to learn about customer service. I have managed large fitness centers and I know about customer service. Planet Fitness is not the place to experience it. For now it barely serves my workout purposes, but if I find a better deal somewhere, I will be leaving in no time.

Nice and clean digital machines! Pricing is great! The only thing that I really didn’t like about this gym is the COLORS! 99.9% of the gym is covered by DARK PURPLE color and it makes the vibe very unpleasant! During my 1 hour stay in the gym I was constantly thinking about the color!

This location is great but the one complaint that I have is that the Smith machines were installed backwards. The catch hooks for the bar are facing the opposite way of the mirror wall so if you’re trying to squat or deadlift facing the mirrors, the natural motion rolls the bar towards your body causing the hooks catch on the pegs and that creates a potentially dangerous situation. All of the Smith machines need to be turned around to face the correct direction to keep the catch hooks from constantly banging against and catching on the pegs.

Had a great Shoulder/Back/ Bicep workout. Parking lot is big I think 4 floors of parking available. Close to all stores on the strip of Lake Avenue. The restrooms are amazing, great lighting, and spacious. Lots of new machines, higher weight lbs on the cable machines than the regular max weight of 200lbs seen on other PF's I've been exploring to in the LA area. Employee's seem nice, doing their job cleaning the machines from dust and germs. The security system of CCTV'S are in well put areas that can oversee wide angles for safety measures. The mirrors have good lighting for those who enjoy taking them great photos of their physiques. Overall you got to come check it out for yourself, put your headphones on, feel the vibe of your workout and see If this location is the one for you. It is for me.Cons: Men locker room area was small in square foot.The free weight section is small but I would suggest the hrs after 11pm to 5am to have that area to yourself.