[solidcore]

Please improve the overall customer experience.This is my second time attending a class, and without going into details about the class itself, I'd like to highlight some important issues everyone should be aware of.Entering the facility: On my first visit, at least three of us were locked out in the scorching sun for 10 minutes. While the website and guidance from ClassPass mentioned an entry gate code, none of us could get through using the code. I'm not sure if it was a malfunctioning keypad or another issue, but I noticed complaints about this on Yelp from other people as well.Parking: The most significant issue happened during my second visit. I parked in the nearest parking lot and took my ticket to the front desk to validate it using a self-service machine. After scanning it, the machine displayed a blank screen. I asked the front desk staff what was wrong, but she didn't even look and simply said, 'You are all set,' before continuing her conversation with someone else. I asked why it was different from my first visit when I validated the ticket, but she again said, 'You are all set,' and I proceeded to my class.When I returned to the parking lot, I was shocked to find that I had to pay $10. I went back inside to the front desk and noticed that the receptionist was nowhere to be found. Returning to the parking lot took me an additional 6 minutes, and the fee had now increased to $12. When I contacted the parking lot attendant, I was informed that this particular parking lot was not on Solidcore's list of validated parking lots, and many people end up paying at least $10 or more for parking. It seems to be a common occurrence, as the parking lot is very close to Solidcore. I carefully checked both the official website and ClassPass, and there was no information about which parking lots Solidcore could validate and which ones it couldn't.What frustrated me the most was the irresponsible behavior of the front desk staff. When I asked her twice if something was wrong, she didn't even glance at the screen, failed to notice any issues, and simply brushed me off while chatting with others. When I returned, there was no one at the front desk (which is also why so many people were locked out on their first visit with no staff to assist).I would like to urge Solidcore to pay more attention to the overall customer experience outside of the classes. Thank you.

Awesome studio, and pretty spacious compared to some other solidcore locations.

Tara is an amazing instructor!! It was my first class. With each adjustment she gave me- I felt the burn/muscle fatigue even more! Tara was extremely helpful throughout class and continued to challenge and cheer me on. Pilate reformer classes are elite.

This location is brand new—they just opened in December 2022. I'll definitely be back to take more classes here!Update after a several classes: the studio is well-maintained and clean. Classes have been good so far and [solidcore] standard. The staff are nice and friendly.One of the classes I was scheduled to attend was canceled day-of. I booked this one with ClassPass and their system notified me earlier in the morning, but the studio's management sent out an email about an hour later with an apology and explanation, and offered a courtesy class. There are some businesses that don't reach out at all after a cancellation, but at [solidcore] Pasadena, they handled the situation well and it seems like they do care about their clients.They offer class packs / memberships, which I am considering rather than using ClassPass credits, which typically ends up costing a lot more per class.There is a parking lot conveniently around the corner and the studio provides parking validation.