Orangetheory Fitness

This is truly the WORST studio you could possibly go to. First off in their contract it says that if you move a certain number of miles away from where the service is provided, you are able to cancel immediately. I in fact did move that number of miles and more from where the service is provided and spoke to the front desk about transferring/canceling my account and she said that they couldn’t do that. She said that I would still have to be charged for another month. Which isn’t true because the CONTRACT says so! I froze my account in order to get the chance to reconsider what I would like to do. Once I came off of the freeze, now all of a sudden they were able to honor that (only because they had already charged me for a month that I didn’t use, my account was frozen the entire month that they charged me the full payment for.) As soon as I came off of the freeze, they canceled my account, and told me that they would now all of a sudden be able to honor the immediate cancellation. I called them to ask if they could refund me the difference since I was charged 159 for a month where I was frozen. They said no and basically said that because their front desk made a mistake of not knowing the contract, I had to pay the full price. This studio is a complete joke and is run by a bunch of money hungry people. Save yourself the trouble and sign up with Totowa, it’s only a few miles away and their front desk actually know what they’re doing. My mom and sister were also a part of this studio and will now be canceling their memberships and signing up w totowa. OTF as a whole is declining significantly and when they treat their customers like this, they aren’t helping themselves. Also I never ever write reviews unless they are positive , so this should tell you a lot.

Attended classes over 252 since the opening of this studio. Worked through all the new studio kinks, classes being unavailable due to limited times, app glitches, new coaches (misaligned playlists with the workouts), blah non-enthusiastic coaches that were let go and the emerging coaches who were great. I'm cancelling my membership due to the their $12 automatic fee that's charged and is not refunded. I attend 5am classes religiously and things can happen where a class is missed, that's understood. An error with the unlimited package is, you can join multiple classes in a day (even back-to-back, which is insane) when classes are full. If you come off a waiting list for the time you wanted, let's say a 5am class, but also enrolled in the 6:15am class as a back-up, when you remove out of the 6:15am class before 8 hours, you are automatically charges $12. If you accidently enroll in a class at the wrong time, for me was 10:30am and realized I made a mistake, you're charges $12. The result when you call to remove the charge, the front desk makes you speak to a manager (not available until sometime in the evening) who then tells you, you can get a pre-paid late charge (LC). I just wanted my money back. So this studio, who I supported from day 1 will enforce the $12 charge that are not disputable due to the membership agreement you sign as was mentioned to me. Also when you cancel, you have to pay another month before you can leave and nobody calls you to understand why an active member is cancelling, just an informal corporate generated survey with no response. This studio is going to lose my annual business of nearly $2k over $12. The local gyms with pools are a 1/3 the price and you can go whenever you please, it's an unfortunate ending to what I thought would be a long-term commitment on my fitness journey as a "founding member".

There is no personalization, if I'm doing the floor exercises or rowing in an incorrect way, no one corrects. And it's so much confusion with having three groups doing different exercises and there is one instructor for all. You have to ignore the high pitched instructions when it is for the other group. It becomes difficult to focus and give your best. Not worth $200 for this complicated workout session they create. Not relaxing and not effective.

OTF East Rutherford made me enjoy going to the gym! From the staff to the coaches they are not only are pleasant but they are encouraging and supportive and help you achieve your personal goals!

Orangetheory at East Rutherford is like no other!!!!! I have been to multiple studios and none compare to this one. The workout is obviously amazing but what makes me so obsessed with this place are the people. The instructors and workers here are not comparable to any others. They truly care about their members and making them want to come back every day.

This place is awesome! The coaches and staff are all very nice and the coaches really know what they are doing. The workouts are super hard, but I look forward to going to them because of how you feel afterwards and how great the place is. I would highly recommend to anyone who wants a great workout! Heart disease runs in my family and I am 41 and this works great to keep my heart healthy with the intense workouts.

I’ve been to many OTF studios, and the East Rutherford studio is by far the biggest one I’ve seen. I have so much space from the lobby to the workout stations. There’s even a blow dry bar area to get ready for work during those mornings where I take a class and shower. Great businesses around it and I always find parking. I feel very welcomed by the front desk staff and the coaches whenever I walk in. Everyone is so professional and really make you feel like you’ve known them forever! So happy this studio is in ER!

Absolutely love the coaches and the gym itself. I was never one to work out but the structure and format of the classes is awesome. The coaches care about your goals and progress along your fitness journey. They hold you accountable and give you motivation when needed. Any questions about a specific exercise or if you want to pin point a specific area to improve on, coaches are eager to help and give positive feedback.Love my OTF family ❤️

I’ve been to many orange theories through my years and East Rutherford is by far the best one. These coaches truly care about the members and want them to achieve their goals. Each coach greets you with a big smile on their face every time you come to class and it’s truly genuine. I workout in the morning and I’m honestly motivated to make it to the gym so early because of seeing the coaches. Leigh Ann is an incredibly organized head coach and knows how to make the studio fun. I’d give more than 5 stars if I could!

Orange Theory East Rutherford has completely changed the way I feel about working out! First, the studio is spotless and beautiful - no dirty, smelly gym here. The front desk staff are always friendly and happy to see you. Next, the coaches are all AMAZING. Each one brings so much energy to our workouts and makes sure we push ourselves while staying safe. The workouts themselves are fun, challenging, and never boring , and the motivating playlists make a huge difference in helping me push through. But, the best part of OT East Rutherford is that I feel like part of a family that motivates me to compete against myself -and become a better version of me! Love you guys!!