Optimal Sport 1315 - Gym

$29 late fee on membership? Scummy.EDIT: WOW. The owner left a message on my cell phone bargaining to waive the late fee in exchange for removing my review. Super scummy.Furthermore, the responses are lies. I have a record one exactly one call from the club AFTER posting this review, a call from someone's cell phone AFTER posting this review, one email reminder, and one call from their payment processor informing me of the late fee.You know, I'll stop in to make sure I receive a document validating my membership termination. Based on the previous reviews regarding your business and your payment processor, it sounds as though there's more going on here. Your dismissive tone in any negative review of your business and your clear misunderstanding of your own business practices speaks volumes.

* Edit since I cannot respond *I have text message proof dated Oct, 2017 notifying your then manager that I was still getting charged for my account closed several months prior. Now, ONE YEAR later, there were three more charges. THEN your manager now, Marissa, informed me that you would refund only 4 months of my STOLEN money yesterday and it wasn't until I told her I would go to the police and file a report that the payment service called me to inform me that they had taken care of my STOLEN money and returned it to my account.You are a liar. And a thief. And you may be able to bully others that don't know better, but not me.Original post:Charged me for 6 months after I cancelled my membership, after charging me for two months that I already cancelled. So 7 total months of unauthorized charges. I called, they offered me 4 months back. UH NO. I will take every month in refund that you stole from me.May I take a moment though to give Marissa, the manager, credit. She was very kind even after her employee forgot to mute the phone and called me nasty names. Although she did not get this resolved and I had to go through their payment service, she was as helpful as can be. The owners are a different story.Do not waste your time here, they steal and hope you don't notice. Fitness Works in South Philly though is an amazing gym!

Optimal is an amazing gym. Jeff, owner of the gym is very attentive to the needs of is clients, case in point when a city sink hole was created in front of the gym. Jeff was able to keep all members informed about the progress of getting us to a temp gym and kept us posted on when we could go back in. The gym has everything you need; best trainers, great equipment, new equipment coming in all the time. The staff are always friendly- Kathy is amazing. Honestly, you want a gym with all that you need, Don’t want to spend triple digits to sweat in, come check it out! They won’t disappoint.

Update: I’ve since canceled membership, but I felt like 1 Star was too harsh so I bumped up to 2 stars. I really did like some of the trainers there. However, I have found another gym in a better location with a better price and better customer service. Do your homework people!___Unfortunately I have to leave a bad review for this gym based on their too strict policies for guests. When you start to run your small business like a giant corporation it’s an immediate turn off to me.The way it was explained to me by the manager:I brought a guest with me. My guest had been there before as a guest with a different member a while ago. I have never brought a guest with me. The manager said it would be “unfair” to let my guest in because they had been there before and already had “plenty” of time to get a feel for the gym.I wasn’t asking for unlimited free guest passes. Just one. One time.I’ve never felt as unappreciated as a customer, so unfortunately I’ll be cancelling my membership. Other gyms at the same price point have all the same equipment and better “policies”.

To start, they have a fantastic location. On top of that, they have TONS of incredibly well-maintained equipment for basically any type of workout you could want to do. They have plenty of floor space and more than enough free weights to go around. They do get busy during weekday evenings but I’ve never had to stop what I was doing wait for a machine. As a bonus, the staff is friendly and receptive to comments and questions. If you’re looking for a great gym in the city, look no further!

*EDITED: The owner reached out to me and refunded by money for the month and apologized for the service. My original review is below.*I signed up for the 30 day free trial. I had issues with the bench press bar being too high so did not want to continue at the gym. I went in to cancel my membership a week after I signed up for the free trial since the membership would automatically roll into a monthly membership. The staff there told me she would take care of it and cancel my membership and said she would send me email confirmation. I never received confirmation so I called in to check on the status and once again a different staff member told me he would take care of it. A few weeks later I get a bill in my email to pay for the membership. I called in to see why my membership was never cancelled and turns out I had to cancel through a the billing company, which no one ever told me. I ended up still having to pay despite talking to another staff member about my situation. This is no way to do business, especially since I had tried to cancel my membership way before the trial was over. Don't fall into this trap and get scammed out of your money too.

Love working out at this gym! I go about 5x per week with my husband. It's in a convenient location and they have enough cardio and weight training equipment to work with. Also, if your looking for a personal trainer, I would look into meeting with Guy Nanni. He is awesome and comes up with creative workouts, pushes you, and accommodates your schedule!

I recommend Optimal Sport 1315 all the time to inquiring talking heads. The group classes are included and the instructors are knowledgeable and bring enthusiasm to assist others achieve their fitness goals. This gym is a terrific value with a convenient midtown location. They excel in customer service!!

15$ for a day pass is a little high priced. The gym was most definitely cold might be due to being in a basement. Other then that it was a great place to workout. Very nice staff. All the free weights and bumper plates one could need.

Would give 0 stars if possible. One of the worst experiences I have had with any gym and I have belonged to about a dozen. The facilities are fine but the management constantly lied about the Curtis Center location and the future in the building. They caused people to sign contracts and would not let them out of it after the gym closed. You read that right, they continued to charge people for a gym that was no longer open. If you are thinking about joining this gym, READ the contract and try to get a clause added that says it will terminate if/when the gym closes.