Orangetheory Fitness

I’ve been a member for about 6-7 years but now I’m strongly considering canceling my membership.I’ve always loved OTF however my feelings have changed over the last few months due to the most recent manager Stephanie. She comes off way to strong and lacks in customer service, the studio standards are not what they use to be and that is seen both in studio upkeep and staff morale. I have friends/ family that attend the same studio who’ve shared similar unpleasant experiences with Stephanie. I reached out to someone in corporate two months ago but never heard back. I was later informed that the person I emailed left the same week. There are multiple issues I’d love to discuss if anyone from corporate would reach out.

The workout absolutely deserves 5 stars as well as the coaches (Cheryl, Khloe, Kristina and Phil) however, the newish facility manager, Stephanie, has no customer service skills and does nothing to retain members. Bring Kris back!As a customer service professional, I appreciate Stephanie's follow up phone call but don't appreciate the lack of customer support. She "doesn't remember" the lengthy conversation that she and I had several months ago when I indicated that I wanted to cancel my membership due to their 3-month freeze policy and is going based on her "notes" which omit specific things and the reason why I didn't cancel in March.I agreed to freeze my membership with the understanding that when the time came to unfreeze, she would allow me to place it back on freeze. This was the sole reason why I didn't cancel at that time, when I was in a better financial position to pay the one-month "notice" of cancellation fee.The membership is due to come off freeze next week and she doesn't recall agreeing to allow me to refreeze it. Stephanie even went as far as saying, "I can see coaches have done things in the past to work with you", right, they have and it was greatly appreciated but you, as the manager, wont do the same? So I will be charged for the month before I am allowed to cancel the membership. $160 when I am currently not working, studying for the bar exam.Thanks Stephanie 😊

I’m super obsessed with the workouts. The coaches at this location are extremely helpful and they motivate you through out the entirety of the class. I never feel judged and always leave here with a smile on my face! Definitely recommend!

I didn’t think I would enjoy it but I really enjoyed it. I haven’t worked out seriously in a while but was able to keep up and remember how much I enjoyed working out. Loved the treadmill, I’m not a jogger but I enjoyed running on it. The coaching was great and people very friendly.

I started OTF PSL a little over a year ago. I have lost about 25 lbs. And have gained a ton of confidence and muscle. This gym saved me from several medical issues and I am foever grateful for getting my lazy butt back in shape.

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Excellent and effective fitness program!!!

Great experience! My favorite of any workout Ive done anywhere