Smithfield Fitness

Scammy POS business. One you start requesting, then begging them to stop charging your card for a membership you ended a year ago they will start charging every few months to throw you off. Stay the hell away from these people.

Terrible business.I had gotten charged twice in one month, I called the gym 2x and an employee said they would have the manager reach out. Once I went in and caught the manager to chat she stated its because my payment declined so now the other $25 is the late fee. After going back and forth with Melissa she agreed to just put that charge towards my June monthly membership. I stated that was fine but I would be moving in the middle of June so I have to cancel &This is plenty of notice. Melissa stated all was good and I asked multiple times if she needed anything from me or if anything arises to inform me. About 4-5 weeks go by and I had gone in a handful of times and no one- not even Melissa had stopped me regarding any issues with my account. I get charged again so i call and was very kind even though I was frustrated and we agreed she could send me $25 in the form of a check (should the refund not go through on her software) to my new address.. nothing about fees or anything charges. The next day I use the gym and discuss in person the situation. She states she still has to check things so I contact my bank to which I was again informed no charges had any issues..ever. I got it printed out and emailed Melissa at this point. She then tries to inform me I owe cancellation fees, and that there Is a note on my account again for declined charges. Nothing of this has been mentioned and she had already lied so I do not believe it. She’s had weeks to inform me of anything, and failed to do so until I finally went to my bank and confronted her. I spoke with Maddy Wednesday night and she let me write out a cancellation and does not mention any declined charges, or any other fees of any sort. Then i get charged again and She fails to answer the phone or emails. I go to the bank and explain what’s going on. They do a stop pay and try to stop any pending charges. It wasn’t until she received this notice that now she emails me saying she waived cancellation fees as a courtesy which I was not informed about those at all& and then something about monthly dues of $50 that she would cut in half. Every time it’s a different story and excuse to keep charging me or keep me from cancelling. Then she emails me that she cannot cancel my membership due to unpaid balances. I filed a report with the BBB and went to file suspicious activity. I will be filing with the attorney generals office next.

Great gym and atmosphere. Staff is great, and Owners are wonderful! They go above and beyond for their members!Gym is always clean so that is a plus. I have also cancelled and rejoined and have had no issues at all. Owner is always there and available for members needs and if she is off she is always a phone call away.

As a college student, Smithfield Fitness has provided an amazing place for me to work out at when I am home for break! The classes are motivating, so versatile and inviting. I’m 21 but it’s perfect for any and all ages. I wish I could work out here all year round. If you’re a college student looking for a gym this summer, Smithfield Fitness is the way to go!!

So this was a 5 star review. Now it's 1 because I cancelled my membership. And I'm still getting charged. I canceled last month and they still charged me for fees right after. I gave the owner my cancellation letter and everything. Now I got charged 45.00 again. I called the owner today. She apologized and said it wouldn't happen again. That I would get reimbursed. Now tonight I looked at my account. Their charging me 25.00 more dollars for no reason, I also got an email from them this morning saying my membership got canceled even though I canceled it last month. I really don't understand how they operate. I have been more than cordial with everything. I don't recommend them srry.

It seems I have the same complaint as everyone else. They lie and steal your money after canceling your membership. After being put through hell just to cancel my membership they still charged my cc a year later. So they haven’t charged my cc for over a year as I canceled in Jan of 2021. In March 2022, they decided to randomly charge it for annual fees even though I haven't been a member in well over a year. I emailed and nada….no response. I mean I would literally be SO embarrassed to be that hard up for money. They are holding their clients hostage and try scamming them long after they canceled. Still debating if I wanna invest more time into their theft because it definitely isn't an oversight…..Such a shame as I also like supporting small businesses

I want to stay with this gym because of how close it is to home but I don’t know how much longer I can wait. What I’m waiting for is a sauna, and enough weights for whatever machine I want to use - not assorted weights, and a scavenger hunt each time I pick a machine. There are gyms that have what Im looking for, but I’m holding out hope they sort this out before I make up my mind and opt for a longer drive.Update: currently paying for 2 gym memberships, I’ll give it a few more months

Didn’t even want to rate this a one. Filed a complaint with the BBB. She does not answer phone calls. Staff are always saying she’s never there so I can never get in contract with her. Canceled my membership back in October. My two moths are up. She still changed me $39 for monthly and $49.99 for yearly. Also doing the same thing to my sister as we speak. Like I said filed with BBB. If she does not give me my money back and knock it off I will expose her biusness on Instagram and Tik tok. (81k) followers. DO NOT get a membership here.

HIGHLY RECOMMEND THIS GYM!! I’m a strength coach in Las Vegas and am home for the holidays and let me tell you, what a little gem of a gym I found while I was home. Melissa and Bob are so kind and welcoming and hooked it up for me and my sisters so we would have a place to train at while we were home for the week of Xmas! Love the equipment and all the space in this place. Owners that really care and you can tell. So happy I found them! 11 out of 10 stars for sure!!

DO.NOT. GET. A. MEMBERSHIP. HERE!!!! If I could give this place negative stars I would. My husband and I got a membership here about a year and a half ago. We called and informed them we would like to cancel after our year was up. I was told by the lady on the phone that our year mark wasn’t until march (at the time it was around January) and that I could pay out the rest of my contract or wait until march. I decided to wait and continue to pay the monthly membership fee. Once we hit our year mark they informed us we needed to come in and deliver a hand written letter and we'd be all set. They didn't inform us that our yearly member ship would automatically renew and when we delivered the hand written letter we had to pay hundreds of dollars in fees to cancel, including two separate cancellation charges for each memebership for $135 per person along with other fees and charges, and even a late fee for a random month they didn't charge us. They tried to blame it on us saying we had insufficient funds but our account was hooked up to a credit card so that clearly wasn't the case. I would definitely look for a different gym, they will scam you out of a lot of money if you ever try to quit.