Down Under Sports and Fitness is a standout gym located at 31 Catherine St, Shillington, PA. With spacious, light-filled workout areas boasting an entire wall of windows, members can enjoy scenic sunset views while working out. Run by knowledgeable and friendly owners, Sam and Stephen, this gym focuses on personalized attention, group fitness classes, and a strong sense of community. The facility is always clean, well-maintained, and equipped with everything from cardio machines to powerlifting gear.
The gym's relaxed and welcoming atmosphere caters to people of all ages and fitness levels. Members particularly appreciate the free group classes, the encouragement from staff, and the feeling of being part of a supportive community. However, some customers have reported issues with communication and customer service, particularly concerning membership cancellations and scheduling appointments. Despite these occasional concerns, Down Under Sports and Fitness remains highly recommended for its overall experience and dedicated staff.
Pros:
- Open and light-filled spaces with sunset views
- Knowledgeable and friendly owners and staff
- Clean and well-maintained facilities
- Available free group fitness classes with membership
- Personalized attention and help with fitness goals
- Diverse client population and welcoming atmosphere
- Great variety of fitness equipment
- Class and training schedules that fit various needs
- Not crowded, providing a comfortable workout environment
Cons:
- Issues with communication and customer service
- Difficulty in scheduling appointments and cancellations
- Reports of occasional staff unavailability
Location / Contact
- Address: 31 Catherine St, Shillington, PA 19607, United States
- Phone:+1 610-376-0909
- Email:[email protected]
- Website:downunderfit.com
Rating Stats
Reviews (40)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.7-star.
This business has 40 reviews.
The address is: 31 Catherine St, Shillington, PA 19607, United States .
The contact number is +1 610-376-0909
This service is listed under Gym .
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Thomas J Gallagher
4 years ago
The best team of trainer-owners I've met. Friendly, familiar, and results driven. I suppose you could come here and sustain some anonymity, but with such gorgeous people at Steven and Sam, why would you want to? Parking and access is easy and equipment availability has always be great when I have been in the mornings. Pricing is more than reasonable for what you get.
Jen Heinly
5 years ago
Thanks for the awesome review Jen!!
Wayne Duncan
5 years ago
Thanks for the awesome review Wayne.. Cheers!!
Charlie Beavens
5 years ago
After being a member at Gold's, Planet Pizza - I mean Fitness, and Body Zone...I gotta say this is the best one. With BZ coming in at a close 2nd. And this is simply because DU is clean, very organized, well kept and friendly. They learn your name. I don't know how, but they do it. This gym is newly located on the 3rd floor. And soon to occupy the 4th as well. That alone tells you it is for those who don't mind a little effort to gain results.
Jenna Hiester
6 years ago
Thanks for the review Jenna 💪
Troy Butler
6 years ago
If your looking for a comfortable place to workout with great owners and staff you won't find a better place variety of classes clean working equipment great environment 👍👍 …
Chris Carr
6 years ago
Excellent facility and staff. Unlike the previous reviewer I go to the gym to workout. If you want a massage go to a place that specializes in that area. Down Under is always impeccably clean and well maintained. The staff is friendly and very knowledgeable. The gym area is well organized and they have every option for training that a large big box gym has to offer. I love the heavy bag training room. Mixing in some boxing to my cardio is not an option at any gym I have belonged to in the past. It is never crowded and they run some popular group fitness classes. The certified trainers are wonderful to work with and really take a personal interest in your progress. Overall a great experience with a small hometown vibe! Highly recommend!
Sean Matthews
8 years ago
Great staff, awesome gym, phenomenal customer service, has hometown feel, never overcrowded.
Stevi Burgess
8 years ago
I just had the most horrible customer service experience at Down Under Sports and Fitness. I purchased a groupon for a massage, it took me over 6 weeks to make an appointment because every time I called, I received a voice mail. Then when they do finally call back they told me both times, several weeks apart, that their massage therapist just quit. I can see why, if they are this awful to their customers, I can't even fathom how terrible they are to their employees. So they finally had a time slot available in 2 weeks, so I made the appt. Seems terrible they are selling these Groupon they do not have staff to fulfill.Down Under Sports and Fitness called me to confirm my appt and ask me for the Groupon voucher number. I was driving home from work and asked that they call me back in an hour. (Granted the Groupon voucher specifically say to present upon arrival.) I specifically stated before we hung up the phone I was definitely coming to my appt. Then a minute later the owner called me back and said that my Groupon was revoked, to call Groupon for my money back and hung up the phone on me. I tried calling back to discuss and they continually hung up the phone one me. I was shocked a business can continue like this.I called Groupon for a refund and Groupon informed me that a business can not ask for the Groupon voucher number prior to the service. If the voucher number is given prior to the service, the business could redeem the voucher and not provide the service. In my opinion, I fear that this may be happening. It's terrible. So, am I really supposed to stop driving one a 4 lane high way in rush hour traffic to accommodate them, I am the customer. My voucher was in my purse, in the backseat. It's makes no sense why they require the voucher number before if they are a legitimate business. If I don't have a Groupon when I show up, I simply pay for the service I made the appt for. Otherwise why would I make the appt.I would stay away from this business. Do not join this gym, do not purchase a Groupon from them, something is really fishy here..They are located at VF Outlet. Avoid Avoid Avoid!!
DON HILL
8 years ago
I love Down Under Fitness. Sam and Steve are great owners! They are always helpful, kind and friendly. It is never crowded and a great value! I was on the fence of joining a gym and I'm really glad that I chose Down Under! Keep up the great work Sam and Steve!