F45 Training West San Marcos

Fraudulent charges at $2,400 -- had to cancel my credit card.I've reached out to F45 several times on this matter, both to the local owner, Sarah, and to the main F45 legal team to report what I initially thought were accidental charges. Sarah promised to call me to resolve, then simply stopped responding. I received no response from their legal team. After more than a month of several unanswered emails, I told them if they did not respond by December 1 I would file a complaint with the BBB (done) and start posting publicly about my negative experience. So, here we go.It came to my attention that I have been billed recurring payments of $200 every two weeks since May 2023, for gym memberships we did not sign up for. My husband and I participated in the two-week "Founding" pre-opening sales for the West San Marcos branch of the F45 gym at $50 per person. We were charged on May 3 as expected, we attended two weeks' worth of classes, and then decided not to continue. At no point were we notified that this would be an ongoing subscription or recurring payment. It was simply supposed to be a two-week drop-in bundle. The paper flyer that conveniently no longer exists clearly marketed it this way.That’s what we understood we were signing up for, and I didn’t appreciate the surprise charge. There’s also no way to cancel, which I don’t understand. Further, Sarah entered our information into her system for us, since it wasn't working through the app for me -- we bought this $50 promotion prior to the gym officially opening, so not everything was functional. This means that she signed us up, she must have clicked through any terms and conditions on my behalf, or at least that part was skipped, and no terms of a membership or subscription were ever shared with me. (I know this because I'm one of the few who actually read them.)Since then, we were somehow subscribed for multiple overlapping, recurring memberships through the F45 app, which we did not sign up for and I don't see a way to cancel. I see one called "F45 Limited | 2x Weekly" and one called "F45 Foundation | Tier 2 | Biweekly Autopay" -- I assume the same show up on my husband's account, and I am being charged for both. How is this possible? This was all done without my consent, and there is no way to opt out, either in the app or online.So, don't test this gym out unless you're ready to subscribe for life.

Love this gym! Knowledgeable coaches, encouraging environment and fun classes. Once you attend your first class you’ll find your new home!

If you’re looking for a new gym fam this is your place . Not only is it a great workout but the coaches are great and the owners are present and wonderful . If you’re new to to fitness or a seasoned athlete F45 is the place to get your sweat on , all the movements can be scaled to fit your needs and abilities . Come join the family and make new fitness friends .

I’ve tried to cancel since August. I’ve filled out their web form, sent multiple emails, contacted other local F45s requesting help, contacted F45 Corporate, mailed all of this correspondence directly to them and tried calling (voicemail was never setup). I’ve had my bank put a stop to the payments but it’s still automatically charging me. Mindbody also has no option to cancel. Never heard a word after all of this. Help!These are nice owners but could use some improvement in business operations.

I recently joined F45 West San Marcos, and I have to say, it has been an incredible fitness experience. The first thing that stood out to me was the amazing staff. From the moment I walked in, they greeted me with warmth and enthusiasm. They are knowledgeable, approachable, and always willing to help. Their passion for fitness is contagious, and it creates a positive and motivating atmosphere.The work outs are challenging and dynamic. The variety of workouts keeps things exciting. Whether it's cardio, strength training, or a combination of both, every class pushes me and I leave feeling amazing and energized.What sets F45 West San Marcos apart is the strong sense of community. The staff and members here are supportive and encouraging. It's wonderful to be part of a fitness family that motivates and inspires each other. It's not just about the workout; it's about building connections, having fun and getting healthy.F45 West San Marcos is brand new, including the equipment and EXTREMELY CLEAN which is a HUGE plus for me.

Knowledgeable trainers, and they let you try it out for a week! So glad that I checked them out first instead of signing up for 6months at LA fitness.