Crunch Fitness - Santa Clarita

This gym is awful. I signed up and almost every machine I wanted to use was broken most of the time. The bathroom was dirty, it was packed full of people mostly younger people with bad vibes. The parking lot sucked. I was refused a refund because I was a day late to ask for it. I’ve been to 24, LA fit, anytime and crunch was by far the worst. I heard bad things about it but decided to try it out, I wished I listened to the people that said not to go.

Great gym, knowledgeable staff that actually WANT to see you meet and exceed your goals. The gym is always clean and people are respectful. Overall just a good vibe. I spoke with Sean and Josh and they helped me out greatly. Military/Vet friendly as well.

DON'T TRUST THESE PEOPLE! THEY WILL CHARGE YOU LONG AFTER YOU CANCEL!!! Came into town for 1 month in April 2023 and was told I could sign up for one month and would not be charged more than one month as long as I canceled before the next month. I did this and they still charged me. I called and was told to send an email to the manager and state I wanted to cancel. I did this and never heard anything back. Then I get charged again call back and find out that manager got fired for stealing money or something along those lines. Called back got a guy that said he would cancel my mempership and send me confirmation which he did. Or so I thought. Still got charged a few days later. Just called because I am still being charged and talk to manager Shawn. He assured me my account would be canceled and I would be refunded. 2 days later I get charged AGAIN. It is now October of 2023 and this gym has stolen nearly $200 from me.

I go to crunch for the Zumba classes, the instructors are awesome. Specially Maricela, OMG!! If you’re looking for a workout and at the same time have fun doing it. Then her class is the place to be! I’ve been a member for a while now, I just wish I could bring two guests instead of only one. I am still a member at planet fitness, and I pay less there and I can bring two guests. Anyways, Maricelas Zumba class is the best!

It's annoying how I cancel my membership. I canceled my membership through online and said I will get notified by the manager within 2 days, it has been past 5 or 6 days I never gotten any email. So I had to call the gym. CRUNCH FITNESS you have to improve your service. If I didn't call the gym I wouldn't even find out if it is canceled or not. There's no customer service either, you can't contact them! I guess they don't want to deal with customers with complains or concerns. No wonder there's no improvement 🤦‍♀️ they just for the money after all. I have read some of reviews about false advertising either!! Shame!!

DONT GO TO THIS LOCATION Worst experience with their customer service. The manager clearly told me that I would be charged $1 for 2 months then I would have an annual fee of $50. I haven’t even been a member for over a month and was charged a $40 fee, the $40 was never mentioned to me. I tried to discuss with them, but they didn’t even offer any reimbursement. I’m a college student, I can’t be spending $40 just any time. Never giving them my business again.

watch out for FALSE ADVERTISEMENT. Sean Laymin is extremely unprofessional. When i came in to do a 30 day free trial, i was specifically told that as long as I cancel before the month end is up and i receive the first bill I would only have to pay the $1 fee. Sean Laymin clarified multiple times that in total I would only have to pay the $1 as long as I cancel before since money is of high concern I made sure to ask about 7 times. When I went in to cancel my contract today Sean said that I had to pay the first bill, however after I explained how he never disclosed that he acted extremely unprofessional and was unsure of where the policies even were and refused to let me talk to his supervisor. This was a scam due to him not disclosing any of that information. I also know multiple other people who have had extremely hard times cancelling their memberships and believe that Crunch Fitness provides false advertisement and refuses to disclose the information in the contract and would also not allow me to see the contract as well.

This is the worst crunch I’ve ever been to. For how much square footage they have and the number of people who come to this gym, they do not have nearly enough equipment. God help you if you’re in a rush, there’s no way you’re not going to have to wait for equipment to open up at least once. They only have two bench presses and six free weight benches. They’re also missing common accessories. They don’t have MAG cable attachments, they don’t have barbell lock collars, they don’t have barbell neck pads. The people who go to this gym don’t care either. Dumbbells are never on the correct spots, people leave bars loaded on the Olympic platforms. The weights at the Olympic platforms are also a hodgepodge of steel plates and bumper plates. Finally the room full of punching bags reeks of BO 24/7. This gym is a joke and the anytime fitness up the street is better suited for any serious gym goers.

Me and my husband signed up about a month ago. Jae was the person assisting us. We paid for my husbands in full for the whole year which was $399. The next day when I checked my checking account I noticed he had charged us twice. So we had two separate charges of $399. I called the gym and at first it took forever to get in contact with the manager as the other sales associates were unable to assist me with this. After hours of calling I finally spoke to the manager Mingo. I told him my situation, no apology was given he simply just said ok I will refund you your money. I asked how long it would take he said about 7-10 business days. I patiently waited 10 business days but I never received my refund. I called 10 business days later and spoke to the recent manager Sean. He looked up the account and said he didn't see any refunds being done that he still saw the duplicate accounts. He gave me and email and directed me to the operations manager. I emailed Bree a week ago she did apologies but it has been a week plus the other weeks that I have waited and I still don't have my money.This gym is showing incompetency, lack of customer service, and signs of fraudulence. This should have never happened and could have easily been dealt with in a manageable time frame. It has been a month and nothing has yet to be done.

I tried canceling my membership five times. I emailed and called but since then I moved and was in between jobs so I no longer needed the membership, nor could I afford it or come into the facility. I emailed three separate times and called at least 5 times. I was charged about $110 since I initially cancelled my membership. They kept telling me that the manager would call me back and he never did, so I had to keep calling daily to try and get a hold of him. It was embarrassing and the worst situation I have ever been in as a customer. When I signed up they put down the wrong information so even when I tried to cancel, they insisted my information didn't match. Not to mention the manager seemed burdened by my requests, while the front desk employees were way more eager to help. The manager said I couldn't receive a refund, because he never responded to my emails. The exact conversation went like this: "So you can't refund me, because you guys didn't check the three emails I sent months ago?" while the manager goes on to say, "uhh ya". So unprofessional! When I tried to see if there was some sort of customer service that could help, there is no line to contact and none of the numbers work. I am looking to file a claim with my bank because they basically stole my money. This is the first gym membership I have ever had, and I will never be getting another one, especially with this company. I received no apologies for the absolute hell they put me through. I am so disappointed, and I would never recommend this establishment. Do better please.