Orangetheory Fitness

I usually don't write reviews. But, I just wanna express my gratitude for what planet fitness is bringing to the world. It's affordable, clean, friendly and get your job done.

I put a freeze on my membership due to Covid and was told I would be notified before they started charging again. They didn’t notify me. When I realized this I left messages to find out what happened and cancel my membership. They did not return my calls. I had to cancel my credit card and then they finally text me asking for money but still won’t respond to my cancellation request or say why they restarted my membership without contacting me or permission. I had heard of their predatory practices but was assured it would be easy to quit if I wanted to. They lied. Not worth the trouble.

I wanted to find out information on rates prior to visiting, and they were super pushy about me coming in for the “Full-experience” and then wouldn’t answer my questions fully about rates. I guess the lowest rate is $59/month then they wouldn’t tell me anything else. That was poor customer service. You should answer a persons questions over the phone, I should not have to make a separate trip to find out your rates. I am not scheduling a visit for a trial class right now because I am busy with work, but when I’m not traveling I had planned to join a gym. Not transparent or customer service oriented and very sneaky feeling. Guess I’ll look elsewhere.

Very greedy policy of corporate to charge $12 late fee even if you are late by 5.05 minutes. Everything I love about this place, this one thing makes me hate it even more. They should atleast give like 1 waiver a month at the minimum as life happens which apparently for corporate is only a way to make more money.

Love the fast paced environment. 1 hour of working out goes by super fast and before you know it. You've burned 300+ calories and feel amazing. The staff has been wonderful and encouraging for my first 3 months thus far. Love it so far!

I love this studio! I originally tried orange theory because of recommendation of a friend and fell in love. I love the clean studio, energetic staff and coaches and the workouts! Everyone gets to know your name and the coaches are able to coach you, correct you and encourage you through the workouts. If you’re a competitive person, they also run competitions and specialty signature workouts to keep you going! I also originally thought that I would never be able to keep up, or never able to complete a workout but I was wrong - the workouts are designed for every experience level and anyone can participate. I am able to run, row and complete floor workouts at my own pace and the coaches are able to push you to your limits. Love love love this studio and if you’re on the fence or looking into joining, just do it! You’ll never regret joining!

I liked the fast pace yet ability to still have dedicated time at each station. The coach was very helpful and checked on me and helped with form throughout. I felt comfortable right away! The workout was challenging and left me sore but was not too much, you can adjust to your fitness level. The place was spotless and the front desk staff was very welcoming.

Definitely recommend this studio! The team here is great! The coaches are super encouraging, with the right balance of a push and support when you need it most. The studio is always super clean, the work outs are fun and I've built strength over the past few months which was my goal.

Amazing trainers! They make cardio fun and enjoyable to the point where I am excited to do it. From the first day, the trainers knew my name and have not forgotten it. They make a point to check in with you on your goals and sincerely want to help you reach them!

Great studio with awesome coaches and staff! The 1-hour classes are super convenient for fitting into a busy schedule, and booking spots with the Orangetheory app is very easy. The studio has its own lot so parking isn't a problem. Highly recommend to anyone looking for a fun, challenging, and efficient fitness experience!