Healthtrax Fitness & Wellness

Place is in disrepair, can’t get a cold shower in the men’s locker room which is essential in my mind after a sauna session, took 2 months of complaining to get a almost sufficient amount of carabiners, but worst of all is the hrs, closes at 7 on Friday, 5 on Saturday, and 1 on Sunday and 9 during the week, it is far most expensive then other gyms and if they could just fix these issues it would actually be worth it….

Great service always, everything is together. I am so happy going to every time! The stuff always smile and helpful! Thanks!

Nice folks both staff and other members and a lot of classes to take part in.

Very clean place, nice staff, good equipment and great options for individuals and family’s.

DO NOT GO HERE!!!I liked the gym itself and the kids zone, those employees were phenomenal. There were two ladies that worked the front desk, one was a manager, both were often curt when I had questions, not very friendly at all.When my wife called to cancel, since they are closed and my contract is up, they told her we would have to pay for an additional two months, even though we can't go there. The employee was very rude and unprofessional.When I called to speak to the manager the next day, I was told the same thing, that according to my contract (which was up anyway, and they are in breach of because the services promised in the contract are no longer available) that I had to pay the extra month. She kept repeating that there would be two months of value added on. THERE'S NO VALUE IN SOMETHING YOU CAN'T USE!She was unprofessional and very short.Covid has messed up everything but this could have been a simple and quick cancel for now and we would have returned when it was feasible. Not a chance now, just so they could nab an extra $150.This company will do anything to steal your money in any way. They also constantly try to sell you stuff. The facility is a B, most of the staff A, the manager is an F.Just be warned once you've joined, leaving is the hard part.And their reply to this review is just proof. Our contract was already up, yet they still require you to cancel and they charge you for two months. Healthtrax could have simply cancelled us, then waited and we would have rejoined. But they decided to charge an extra month and keep repeating this useless two month "value". Again, there is no value to something you can't use.The organization is run by used car salesmen. Keep your money, go somewhere smaller, run by people that are honest.***Update*** 3 months AFTER our membership was up, and two months after they charged us an additional two months, they decided to charge us an annual fee. Even though we are not longer members, they were able to access our account and charge another fee***. DO NOT GO HERE!

They don't really know how to manage this Covid-19 situation and started charging and stealing money all customer's credit card as soon as they open the gym to bring customer attention. Now Marina lady convincing all high customers that they cannot reimburse. the beauty is we are living in a community next to gym (Hardly 1 minute to walk in from my home). I dont know how much they stolen from all 4000 customers for the empty gym. They dont have courage to admit the fault did by one of their front desk when i called them. She informed that you guys will be free for 3 months and no need to cancel. But now everything is opposite. Worst handling

It appears that they are more interested in signing you up for additional cost items than anything else. They charge you a maintenance fee on top of membership, but I don't know what they do with the money as the building is in dire need of a caretaker or three. Just my honest first impressions so far.

I've been a member here for longer than I care to admit the staff is friendly and helpfulThey do a good job of keeping a very large busy facility in clean working order.They offer a full slate of exercise classes that range from swimming water aerobics exercise weight lifting and yoga with many others I didn't mention there are Racquetball courts spinning rooms and full compliment of exercise machines treadmills etc.It is pricey but you do get a lot to take advantage of. There are sauna and steam rooms with roomy locker rooms and showers with the all important got water.You can check it out for free if you express interest in joining or get a guest pass from current member

I joined Healthrax around mid-fall 2016. Since I have joined, I noticed that the gym is run down for the price I pay as a member per month, including the $30.00 "maintenance" fee to repair and update the gym (which none have been done, the gym is moldy and smells awful). I joined the gym to primarily use the heavy bag area, which I later realized looks and feels like it's been sitting there for years and cannot be used effectively. Additionally, I went to place a freeze on my account due to school. I was told when I joined that my monthly dues would drop down to $12.00 if I were to ever freeze my account, that wasn't the case. When I went in to freeze my account, I was told my dues would be dropped down to $17.00 monthly, there $15.00 freezing fee I had to pay, and my one year contract date would be pushed to a later date. I stupidly placed my account on freeze anyways until my account was charged a $30.00 fee for maintenance. I decided then and there to find out how to cancel my membership. I was told by the woman that day, that the complete total to cancel my membership would be $120.00. I went back within a week and I was told the price to cancel would be $157.00 to include April dues, yet I was told I could no longer use the gym (although I was apparently paying for April) since I was cancelling now. I also asked, since I have sessions that are paid for a personal trainer, would I still be able to use them or would I receive a refund? They told me that they don't know the answer to that question since personal training is seperate billing from the gym. I asked them if there was a manager or someone from personal training billing I could speak with, they stated that there was no one available. With my question being unanswered, they were trying to get me to sign my cancellation and I refused without an answer. They told me they would call me back with an answer (they did) and that I could send them an email with my authorization to cancel, so I paid for my cancellation right then and there. I sent them my authorization and have yet to hear back with them with the confirmation paperwork or email. I have experienced nothing but stress with this gym. They are unprofessional and will do anything to take as much money out of you as possible. My advice, don't join this gym.

I am no longer a member of this gym but I was for about a year. I really liked the facility including basketball courts and the abundance of equipment. My biggest complaint is that the free-weight/bench press area was very small and would get crowded. Also, this gym is very expensive compared to some of the cheaper options out there but you really do get a lot that the others can't offer.