Desert Sports & Fitness - Southwest is a gym located at 3030 W Valencia Rd Suite 272, Tucson, AZ. While its operation round the clock does cater to all sorts of visitor schedules, customer reviews indicate dissatisfaction with sanitation standards, pervasive heat, and poor equipment maintenance. Themes of unprofessional personnel behavior and billing complications also emerged from user experiences. However, some members praised the gym's equipment range and friendly staff, lauding the consistency in service quality over the years.
Pros:
- 24/7 service provides flexible visit timings.
- Proximity to the resident area offers convenience to members.
- Staff and community were reported to create a positive atmosphere.
- A broad range of gym equipment is available.
- The gym has shown stability and consistency in service over the years.
- The reception of the personal training program was generally positive.
- Addition of squat racks was well-received by users.
Cons:
- Gym sanitation and cleanliness are frequently criticised.
- Many members described some equipment as being in dilapidated condition.
- The gym is often reported to be overheated, with insufficient cooling systems.
- Reviews indicated unprofessional behavior among the staff.
- Issues with broken access systems disrupting the 24/7 service were reported.
- There were mentions of difficulties in terminating membership and handling billing issues.
- Reviews indicated issues with stocking consumables like paper towels and disinfectant wipes.
Location / Contact
- Address: 3030 W Valencia Rd Suite 272, Tucson, AZ 85746, United States
- Phone:+1 520-908-3319
- Website:desertsportsandfitness.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 10 reviews.
The address is: 3030 W Valencia Rd Suite 272, Tucson, AZ 85746, United States .
The contact number is +1 520-908-3319
This service is listed under Gym .
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John Smith
1 year ago
How hard is it to have wipes, paper towels & TP stocked? It’s a constant struggle with these items. Full staff, yet can’t keep items available. It’s obviously a owner issue, yet he wants to promote the spa 😂😂 …
Rebekah Sharpton
1 year ago
I used to be a member for a decade in the 2000s at the Ajo location, moved away for ten years , and moved back in town to start again at their Valencia location due to the closure of the Ajo location. Based on the reputation the gym had before, and how happy I was at the gym I started again. Before, the gym was pristine and there was always people walking around cleaning at any moment. I would also always see repairmen around to ensure safety of using the machines. However. The gym is changed. It’s no longer clean, most of the equipment needs repair. One machine was an actual biohazard because it was scratching everyone who used it( this can cause Both viral and bacterial types of infection). Mirrors are cracked, astroturf is gashed(trip hazard). Most of the equipment is chipped or paint, torn, frayed or tattered. The kettlebells are so worn out and rusty /chipped that you cannot see what weight you’re looking for. . Even the cardio machines have pieces broken in need of repair. The gym has not been properly maintained and now I beleive to get everything looking nice it will take multiple thousands of dollars. While I like the staff and the personal training program they offer very much, and I like the positive atmosphere the staff and community create, i do not find it safe to work out here and will be ending membership after two months.
Vanson Do
1 year ago
24/7 hours makes it very convenient, the staff is top notch.Just a suggestion but it seems like every time i come here it gets warmer and warmer. Google recommends a temperature between 65-68 degrees for various exercises, this location has their thermostat at 74-78. It would be nice to at least install more fans or keep ventilation going. People can always wear more clothes if it gets too cold, but there's not much to do when it gets too hot.7/04/2019They added squat racks a few months ago, which is a huge plus. Still a little too warm when the place gets crowded though. Air gets thick, heavy and humid, especially in the summer time. Rita is a very friendly staff member.
C. Lewis
1 year ago
Has enough of everything so you don't waste time waiting for machines or weights.
God Bless America
1 year ago
They should rename this gym to the “desert sports and CUHness” given how this gym is overrun by the Cuhs and often looks more like a high school gym than an actual gym. Also, is the name “desert” because it’s super hot inside and they make you want to feel like you’re in the actual desert? Some days feels like a sauna inside.Ive been a member of a fair share of gyms throughout my life and this is probably one of the dirtiest gyms I’ve been a member of. See list of pros and cons below:Pros:- Convenient access for those that live in the southwest side of town, as with the closure of the Santacruz LA Fitness options are very limited- While equipment is limited, it gets the job done most of the time- 24 hour access (as long as they key fob card works)Cons:- Dirty gym and patrons: very few people actually clean after using the machines. A lot of the younger people that come in crews and “work out” (mainly come in to chat) in the evening lack proper gym etiquette. In the handful of years I’ve been a member of this gym I haven’t really seen any employees cleaning. However over the past 2-3 weeks, I’ve seen some employees kinda vacuuming which is a plus (I guess?), but you can tell they really dislike it.- Lack of professionalism: it’s very clear when the manager is not around. The other employees are completely glued to their phone or just chatting with the Cuhs. I’d say you’ll get a hello/bye only 20% of the time since they are so into their phones. Also to management- why do you let some non-employees sit on your actual work desks? Not a good look, with my most recent experience back on March 30th around 3pm its off-putting and tarnishes the professionalism of the gym. Same group of kids that love taking off their shirt in the middle of the weight room to take pictures.- Broken machines: there’s a few broken machines that have been in that state for months. When the gym is this small, every machine should be fixed quicker vs waiting 8+ months (and counting…). Looking at you seated calf extension machine.- A/C: As mentioned above, I don’t really understand why they don’t lower the AC by a few degrees. The fans and open doors can only do so much, not sure if I’ll be able to tolerate the inside sauna during the summer months. If it’s a budget issue- fire one of the employees, seems like theres an extra unnecessary employee given how they’re always on their phones. I’m sure most of the patrons would appreciate this.
Luis Rosas
1 year ago
Don't get the membershipcancelation is near impossible. Especially with how long it takes for them to email you back. Since you can't cancel through calling a representative. Looking at previous reviews it seems that this is an ongoing problem with this gym. I even saw that various individuals have the same trouble as me when it comes to canceling. This problwm with your billing company goes as far back as 5 years!
Mohammed Altekreeti
1 year ago
Good gym it has all the equipment you would need. Dumbbells up to a 100 lb Not crowded, open 24/7.Great nice staff.
James
1 year ago
I've been a member for 13 years now, I love going to this gym. Friendly staff and it has everything I need including dumbbells up to 100 lbs, unlike the 75 lb max at Chuze or PF. They also try to keep the machines up to date. And I love that they are 24/7/365.
Jason DeFelice
2 years ago
Great gym, Love this little place. I cant even count the number of years I've been coming here. The staff is always helpful and friendly, and the atmosphere is always welcoming. The fact that it is 24 hrs a day year around is just another plus.Update.......Had to take a break from gym, but so happy to say after my hiatus that this is the same fantastic gym. Stability and consistency is key to great workouts and I'm happy the Desert fitness is here doing just that to help keep on my fitness journey.Thank Desert Fitness keep being awesome!!!
Gerardo Aguilar
2 years ago
Used to be a good gym. Last couple years been lacking ALOT. always dirty. Something always broken and takes months to get fixed. The 24/7 system always breaks down and doesn't open. People go in early and can't open up door really messes up the whole day. Only reason I go here is because it's the closest to my house and because it is suppose to be "24/7". Really needs a turn around