HOTWORX - Tucson, AZ (Williams Centre)

This gym is the absolute most frustrating experience ever!! If I could give no stars I would.I joined because my friend recommended me and I was interested in learning about Pilates. I was able to schedule a tour and it went great. However, when it was time to sign up I ended up doing it over the phone. I was not given any rundown by Kimberly, the general manager, about the cancellation terms or any of the terms and conditions. I gave her my card over the phone and she signed for everything over the phone for me. I made sure to ask if there was a cancellation fee or any caveat, and she said no because I know that’s how they get you. So when I try to cancel in March, there conveniently is a two month membership fee, and no one ever there and I go at different times during the day. At this point I’m going three or four times a week a different times a day for three weeks. I left multiple voicemails at both this location and the Marana location and no one could be bothered to give me a call back. Finally the Marana location called me and left a voicemail and even texted me saying that I had to cancel in person at my Williams center location. So I call Williams center back again and again no one ever calls me back. I go back again and no one is there. So at this point I’ve been trying to cancel for a month and I get charged again. This is the most frustrating experience ever and I really don’t know what else to do but I am still getting charged and still dealing with this and it’s been months. No one will help me cancel and when I try to dispute it with my bank they come back and say that I agreed to the terms and conditions. Well, I never actually did. Kim signed those terms and conditions over the phone and conveniently left that out. Not only that, but you are not agreeing to your own terms and conditions, as you will not, let me cancel. This has been the most frustrating and irritating customer service experience I have ever dealt with and quite literally is a scam.

My husband and I went to this gym for 6 months .Everything was great when we signed up. Within the first 2 months, equipment items were broken and did not get repaired during our time there. It's not crowded but still challenging to be able to go to some classes due to the broken equipment.The owner and most of the staff is awesome.The manager, Kim .....needs some training. She did not take feedback in person well. She was rude and came into my workout room and yelled at me. She tried to intimidate me every time I came in after that. She also lied a few times about things that were cleared up by other staff. As a manager of a fortune 5, her behavior is unacceptable.The bathrooms smell like sewage covered with artificial fragrance. 🤢It's a great concept for a gym, but service is #1!!!

Unfortunately, called to learn more about them. She was unable to give me any information. She was blunt and rude told me I had to come in for information I guess it’s a sales strategy but I’m unable to go considering I live far. And they’re no yoga places near me. Don’t recommend

Hey! This place is a sanctuary. The staff is intentional and kind (particularly Kimberly) and the environment is clean and welcoming. I have been working out here since it opened and I am finding myself missing it on my off days. I recommend this place to everyone I meet! Workout, detox, build strength and community!

I just want to let y’all know that if you’re not coming in here for the best workout you’re missing out! I love coming in the mornings before work and weekends! Not only is it an amazing workout but all of the girls are just the sweetest! Kimberly made me feel like I was a friend the moment I met her, definitely don’t get that at just any gym! Definitely glad I joined!

If you're reading this, and you still feel like you're on the fence about giving HOTWORX a try, let me remind you that the first workout is FREE! I joined the same day BTW - seeing (and sweating) was believing. HOTWORX has a friendly staff overall, and I've had a great experience as a HOTWORX member, but I have to shout out one person in particular: Kimberly. She is the BEST! She is always willing to answer all of my questions, and she is super knowledgeable about all of the HOTWORX products. I recently purchased "the detox," and she was so helpful!

Kimberly Blazej is AMAZING!! Her high energy is contagious and immediately convinces you to join this gym. You can tell she is passionate about what she does!! You’re awesome girl! 10/10 recommend this gym!

I’ve been coming here for about a month now. I love the convenience and flexibility HOTWORX offers. Kimberly helped me join and she was super knowledgeable and so friendly. I feel great after each session!

The owner unfortunately has terrible customer service skills. Instead of trying to offer something to make up for not being available during staffed hours, she hung up on me and charged my account. I highly encourage you to contact the better business bureau if you have had similar encounters with this business.