Orangetheory Fitness, located at Wilmot Plaza in Tucson, Arizona, is an energetic and motivating gym with well-loved coaches and staff. The variety of workouts they provide ensures members are constantly challenged and engaged, while the heart rate monitoring adds a helpful performance check for fitness lovers.

However, the gym has faced some customer service issues, most notably in relation to the cancellation of memberships. While many people love Orangetheory Fitness, there may be instances of confusion around membership cancellations leading to charges continuing.

Pros:

  • The gym has a lively and motivational atmosphere.
  • The coaches are highly praised for their skills, supportive nature and the variety of workouts they provide.
  • Orangetheory Fitness offers a variety of schedules suitable for different individuals, with it being open mornings to evenings and even early morning for early birds.
  • The heart rate monitoring system is an appreciated feature that allows members to track their performance.
  • The location at Wilmot Plaza is commended regularly for its accessibility and the professional staff.
  • The workouts are praised for their intensity and variety, ensuring each session is unique and challenging.

Cons:

  • Cancellation process can be confusing, leading to disputes about charges.
  • Customer service sometimes falls short, particularly when dealing with membership issues.
  • A higher price point may deter some customers.

Location / Contact

Rating Stats

4.8

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1 reviews
5.0
9 reviews
4.0
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3.0
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2.0
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1.0

Reviews (10)

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Love love love OT East and all of the great motivating workouts. Thank you to all the coaches and staff who make it so special to be a part of the OT family.

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BEST workout around. BEST coaches. The vibe of this studio is so energetic and motivating. Everyone is so friendly and helpful. If you haven’t worked out here yet… what are you doing??

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The gym started out great. But I wasn’t getting the coaching I wanted that I believed was worth 175 dollars a month. I paused my account in December 2022 while I thought about if I wanted to cancel or not. I then went to cancel late January 2023. This is the problem. They say I didn’t cancel. They are trying to charge me still. I disputed my credit card and it came back on because it claims I didn’t cancel. Others have had problems canceling in the past as well from this branch. Additionally I called the branch and say why is this charging and they say they will call back and don’t. I had to cancel my card so I won’t get charged. If you want to go to a gym and pay forever that’s fine but I don’t. I went to post this on BBB and they are not on there the other Tucson branches are and this gym isn’t BE CAREFUL.

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Started coming to OFT in September. I never EVER stick with any workout routine and this one has me hooked! While I’m still waiting on my scale to stop I’ve seen huge improvements in my cardio health already. I love the variety of workouts and challenges and the structured nature. I can’t wimp out halfway because I’m not “into it”.

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OTF East is the best studio ever. Great location and amazing atmosphere! Head coach Drew and coaches Harleigh and Jazeric are awesome! 🙌🏽 Workouts are super fun and challenging 💪🏼 and on top of that their playlists make you want to dance. 🎶 💃🏻A special shout out to Sophia, Veronica & Adrian for being fantastic sales associates. They are always so friendly, efficient and caring. Love my OTF East family! 🧡

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OrangeTheory is a excellent place to workout! You will not be bored with the same workout day after day as the workouts change daily. The Coaches are there to motive you, and give advice on techniques or alternatives when necessary!

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I love Orange Theory on Broadway & Wilmot Tucson AZ. The employees & coaches are so positive that you look forward to class & I know I am going to have a great workout.

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I am going to say once you start coming here you just can’t stop. I needed something that had some strength and overall body workout. I was usually working at home on Supernatural through the Oculus but I’ve kind of had gotten to the point where I just wanted to grow stronger and build muscle. I did research and I came across orange theory. I decided to try the free class. And I honestly was very much hooked. My first class when I came in, I was introduced to Kelly the coach. She was super fantastic very welcoming. She kind of guided me through some of the exercises I wasn’t sure about. And it made me feel a lot better especially being my first time. I love the fact now since then already done three classes, including the free one and it’s never ever the same part of your body that is sore. It’s always something different. And like when I did my at home workout it was always the same muscles. And to be able to get out and see people all working towards you know some kind of fitness goal without judgement it makes it easier to workout. My first class was a 5 AM class so I wouldn’t interfere with any of my work schedule and to start off my day with a win. Ever since that class I’ve been only doing 5 AM. It’s just perfect for my schedule and I feel energized for the whole day. And every coach that I’ve had any of these classes including Drew and Meg they are super encouraging and helpful when you need it. I think I’ve pushed myself more than I’ve ever have in a long time and it feels amazing. I would highly recommend this Orangetheory or just Orangetheory in general if you are looking for a good gym that keeps you accountable pushes you and is clean.

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Workouts are varied enough to not be boring, and the instructor and music helps keep me pumped if I start losing steam. The lighting and heart rate monitoring is great, too!

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I love lovee love this place!!! The coaches are awesome I have never had the same workout twice!!! Love the variety of workouts and love the coaches they really put in the work and motivate you in ways you've never been motivated before. The workouts are super intense but you feel so good and accomplished after. Head o in try a free class then you decide of it is for you or not!!! As for myself I need that push and variety!!!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.8-star.

This business has 10 reviews.

The address is: 6307 E Broadway Blvd #151, Tucson, AZ 85710, United States .

The contact number is +1 520-265-5222

This service is listed under Gym .

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