In-Shape Family Fitness

Love the workout

I've been a member for a while now and the last couple months they have charged my bank account all different amounts of money . My membership is 49.98 for my self and my son . The month of October I was charged 112.00 and some change the 2 months before October 74.00 and some change . I never signed up for this . I signed up for a 49.98 membership with an annual fee of 89.99 . I don't trust them with my bank information anymore and I will be cancelling my membership and going somewhere else .

DIRTY TOWELS AND SHOWERS THAT GIVE YOU STIS!!!! Myself and TWO other members have tested positive for an STI in the past 2 weeks, two of us married. After some investigation we have found out this gyms bathrooms are basically INFESTED. I had no idea it was actually possible but as a pregnant woman my OB advised this is possible and super dangerous. STAY OUT OF THE BATHROOM AND DONT USE ANY TOWELS!

Considering that In Shape specializes in fitness, I would assume they have a solid inventory of replacement parts readily available. Unfortunately, my experience suggests otherwise. It is perplexing that a company in the fitness industry, with their expertise and market presence, lacks the necessary backstock of items that frequently require repair. This oversight not only inconveniences customers like myself but also raises concerns regarding their overall commitment to customer satisfaction.While I understand that unforeseen circumstances and high demand can cause delays, it is essential for In Shape to take proactive measures to reduce wait times and ensure that their customers' needs are promptly addressed. Investing in sufficient backstock and implementing a more efficient repair process would go a long way in retaining customer loyalty and trust.In conclusion, my experience with In Shape on repairs has been disappointing due to the excessive wait times and a lack of adequate inventory. As a customer who values the quality of fitness equipment and the smooth functionality, I hope that In Shape takes immediate action to improve their repair processes and eliminate such frustrations for its patrons.

Been going to this gym for quite some time now and I truly believe this gym facility on Elmira is one of the best gyms I've attended so far. Plenty of weights and equipment available as well as an upstairs spot for some of our newer and possibly shy individuals. Really nice gym.

Here’s the truth after going to this gym for over a year. Everything they say they are going to fix or improve takes 3x as long as it they say or it should. Simply put its poorly run. There was a time where there were more stairmaster machines that were broke then working. They also said with ZERO heads up the weight room would be closed from 8/3 to 8/7. It is 8/10 and the weight room is still CLOSED. Completely dysfunctional and the reason I have to carry multiple memberships in town.I wanted to update this review. It’s now September and the steam room has been closed for a week. And multiple equipment broke for over 2 weeks.

Welcoming staff and clean facility.

Front desk people very friendly and very informative. Clean place, machines are fat friendly, there is a swimming pool, jacuzzi, sauna and steam room. Bathroom very clean and private. I like In-Shape club. I recommend it.

I had no problem getting on a machine I needed. Came in on a Sunday at 3:30 pm. The gym was clean, which is very important to me. The staff was friendly and informative. I'm glad my membership allowed me to use clubs out of town. The hotel gym was not enough for me.

I've had a membership for years. Starting June 2023, my membership doubled in cost with no warning. I've called Elmira twice, gone in, emailed twice and gone in again to inquire, and I have gotten the run around. I guess the front desk is now serving as member services and can't answer my questions. They have sent me to the app to file a ticket. I can't get a call and no one will give me a number to call or tell me what is going on. My account has been canceled twice without me canceling, in one month... I'm so confused and disappointed.