In-Shape Family Fitness

Customer service sucks. I took one week free trial and cancel it with in time period but they are still keep charging me every month . I talk to there manager many times on the phone but she always has to say she is waiting for cooperate to respond otherwise facility is very nice . My advise is don’t give them any card info.

7/14/19No chlorine in the hot tub per test strips (pool was ok).. Unsafe to use.5/14/19C'mon, InShape! Test your pool and spa daily and make adjustments so they're safe to use. I'm paying for a clean and safe gym, but tonight I can't go on the spa because (1) it smells, and (2) the chlorine level is unacceptable. (See Yelp review for photo.)On another note, what's up with the broken soap dispensers in the showers?-----------2/23/19I tested the pool and hot tub water last night (7 p.m. on Sat 2/23/19) because the pool was a murky greenish color, especially near the lights; the hot tub was a yellowish-green colorUnfortunately, I didn't think to test the water before I got in the pool because I shouldn't have to. But during my swim, I noticed a foul smell. The hot tub was far worse. I couldn't even spend 5 minutes in the hot tub.My test strips showed that everything except chlorine was adequate (chlorine was virtually nil). Another patron confirmed that it wasn't just me when I asked her. Similarly, I see that sometime else posted on Yelp how filthy the pool and hot tub were.I reported it to InShape through their website contact page; I also reported it to the Solano Country Department of Public Health.Chlorine levels should be monitored multiple times per day because temperature, lotions, detergents, time, etc. affect the chlorine concentration. This is a serious public health risk as many pathogenic microorganisms are transmitted through pools and hot tubs -- especially through the fecal-oral route.In addition to the pool and hot tub, the steamroom smelled foul. I came home and started having a pain in my chest while breathing, which did not exist before I went for a swim, soak, and steam.Clearly InShape is not doing their due diligence in maintaining a safe pool, hot tub, or steamroom for their patrons. I am considering cancelling my membership and demanding to be released from my one-year commitment started this past October 2018.

In-shape love it... Every body that works there is extremely nice. They have work out classes like Zumba and dances they also have bicycle training. Every body must wipe the equipment with a rag so the machines aren't dirty so good bye sweat! They have plenty of machines for different exercises.

Jennie (I think she's a supervisor or manager) is awesome. She showed my mom and I around the club while we were waiting for our classes to start. My mom is having foot surgery, so Jennie showed us their 29 Min Circuit, adapted for her foot, and explained about the Senior classes they have. Super friendly and helpful and informative. Glad I have a membership here.

This would be 5 solid stars if it weren't for the lack luster desk staff they have at the location I go to. They're generally uninterested and pretty lacking in customer service skills. But, they are young and that is pretty common these days. I do love the gym though. Racquetball is my motivation and the Elmira locations had one court. I guess it used to have 3 but they eliminated 2 of them. Bad idea IMHO. Good price for this gym I think.

Everything you could want in a gym with a great price. Mimi was terrific on the walk through of the gym and very personable and asked great questions that really made me feel that I wasn't just a sale but got into my "why" of wanting to join and how in-shape would me reach my goals. I've had two sessions of personal training with Romulus, it's exactly what I was looking for... workouts that push me but he spends a lot of time making sure I have good form and the workouts are matching my needs and goals. The manager Inna, took time to introduce herself and welcome me to the gym. The equipment is clean, working and in good shape. The locker room is always clean, bathrooms are nice. Again, a great gym, great people and a really great price.

It's a great place big building nice staff very well air-conditioned nicely laid out indoor pool looks great

Clean, great management, family atmosphere.

Good prices but usually busy

Steam room, lap pool, hot tub ☺👍 …