LA Fitness

My husband & I are seriously disappointed with the way this gym has gone DOWNHILL 😥 & with the poor customer service. The rudeness & mistreatment of the woman at the front desk (who attempts to look like Amy Winehouse) is absolutely unacceptable behavior. She has been nothing but short & sarcastic with both my husband and I, giving us the 3rd degree when we have tried to check in. Although her male coworkers at the front desk have been courteous, they seem embarrassed by her rude behavior as well.Some of the cleaning people have also been incredibly rude, trying to clean the elliptical machines that we are exercising on or needing to sweep & mop RIGHT NEXT TO ME - when I am on the floor in the large room stretching. Seriously???😣Like she could not wait & work on another machine or area, until the elderly member has vacated the spot?This is beyond rude...and such a power trip for this young cleaning woman who wears tight pants & sports bras to work in!!😯 Isn't there a more appropriate dress code for these employees?It USED TO BE so nice here...but now the Vista gym has really gone downhill. The pool & Jacuzzi are not as clean as they once were & the sauna smells as well.I wrote the review below several years ago, but now we both will CANCELLING our MEMBERSHIP to attend another gym where we can be treated with respect & courtesy:(THE FOLLOWING IS OUR PREVIOUSLY WRITTEN REVIEW for La Fitness Vista WHICH SADLY IS NOT THE CASE ANYMORE -I have been going here for 10 years. Love this gym, love the people, the wide variety of classes, the pool is indoors heated & clean.LA FITNESS has helped my husband & I through our car accidents & hard times with our health. fgreat shape because of gong to this gym

So I only went to the Amazon locker located inside here to get my package. But, the staff at the front desk greeted me coming in and said "have a good night" on the way out. I glanced over the gym and it has everything you need and was not too crowded.

I'm very happy to be a member of this gym. Excellent staff and clean!!

I like the San Marcos location better. Still gets the job done.

The location is good. Equipment is seriously outdated, and they really need to get rid of the cross fit area. It's a commercial gym, not a cross fit facility. They could be utilizing that space for equipment they are lacking on.

I had to cancel my training program due to severe asthma, and this location was very convoluted about the process, even though I knew that all I needed to provide on my end was a valid medical note from my doctor. I provided this document, and then was told to go to staples and pay for it to be printed, even though they had a printer there. I was also instructed to cancel my card instead of canceling my program. The fact that I was needing to cancel my program due to medical issues and there was no concern or sense of urgency was really lame. I ended up getting my training program cancelled within 5 minutes at another location. The fact that they could have done that the whole time makes me feel uneasy about the hacienda location, but the other locations are great and honest.

Great place to train. This place is always maintained clean at all times and enough equipment

Emily's cycle class is pretty outstanding. Sets a healthy balanced tempo for effort and expectations where I feel capable to push myself.

Staff interaction was extremely strange - one person in particular was super unfriendly (female, mid twenties, brown hair/ shoulder-length). Our friend had signed up through Active and Fit and they couldn’t retrieve her account so I gave her a week guest pass and she was insisting that she couldn’t let her go in unless she paid the $20 day fee even though she had an active membership + a guest pass. Please train your staff better! Furthermore, the whole gym needs an update - old machines/ gross pool and sauna, etc.

Nice environment and cool staff. However Pool can get better cleaning as we were able to feel debris at the bottom of the pool. Locker rooms missed Spin Dryer for bathing suits essential after a dip. We had to go there because the closer location’s pool was closed for maintenance. Overall, it was a well maintained facility.