Black Hawk County YMCA, located at 669 S Hackett Rd, Waterloo, IA 50701, offers various fitness services and community programs. The gym boasts modern and clean workout rooms, convenient facilities, and a variety of classes like YMCA360 Pilates and yoga available from home. However, the building shows signs of age and could benefit from some updates. The staff generally receives high praise for their friendliness and outstanding customer service, making the environment feel like a close-knit family.
Although the primary facilities are well-maintained, some areas, like the children's pool and family changing room, need improvement. Hours of operation may also be a concern for some members. Despite these drawbacks, the YMCA continues to be a valued community resource, offering unique programs such as top-tier Taekwondo classes.
Pros:
- Modern and clean workout rooms.
- Convenient to check-in desk and restrooms.
- Can stow gym bags without using lockers.
- Access to YMCA360 classes from home.
- Exceptional customer service.
- Friendly and supportive staff.
- A variety of community programs.
- Safe and caring child care environment.
- Top-tier Taekwondo program.
Cons:
- Old building needing updates.
- Children's pool and family changing room require attention.
- Inconvenient hours for some members.
Location / Contact
- Address: 669 S Hackett Rd, Waterloo, IA 50701, United States
- Phone:+1 319-233-3531
- Website:blackhawkymca.org
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 10 reviews.
The address is: 669 S Hackett Rd, Waterloo, IA 50701, United States .
The contact number is +1 319-233-3531
This service is listed under Gym .
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Abdul Ghafoor Panhwar
1 year ago
I have members for many years to different places of state and world. I would rate this facility excellent, though the building needs to be remodeled as it is an old setup. But the customer service is incredible, and so this location is awesome because of their staff and service. We moved here from the newer facility to this old infrastructure because of their customer services. It is a clean and well maintained and functional facility for the community. We enjoy being a part of it.
Jenny
1 year ago
We've been members for 2 years and really enjoy the facilities. The work out room is very clean, modern, and convenient to the check-in desk and restrooms. They also have plenty of coat hooks and places to stow a gym bag if you prefer not using a locker. We also use the YMCA360 pilates, yoga, and few other classes from home which is a huge bonus.
James Adkins
1 year ago
The CEO was very rude and inconsiderate and thought he was better than anybody else that came into his facility. I tried to ask him how much it would cost for us to take a shower only. that I didn't need a full membership. And the lady at the counter. Said you have to pay for the whole membership if we wanted to shower only.
Kris Ring
1 year ago
Really small building and the track and pool are clearly pretty old, but everything else its pretty up to date and in good shape
Rachel Washut
4 years ago
When we arrived at 3:25 on a Saturday the staff did not greet us but were informing members in front of us they were closing in 20 minutes. Why would you close at 4 on a saturday? Anyway, 20 minutes is better then nothing. As we were finishing up the worlds fastest workout on subpar equipment, at 3:03, the staff approached us, “Um, we closed like 3 minutes ago..” I’ve never felt more discouraged to work out by a gym staff. Poor hours, ok equipment, bad customer service.
David Calvin
4 years ago
Good average YMCA. Very nice the staff at this YMCA that appears to be a past school, there for very chappy. Niice Aquatic Center the couple racquetball courts. Towel service $1.00 and they have a steam room, but only for thier primier members.
Master Kayla Rommann
5 years ago
The taekwondo program is top tier, they accept anyone regardless of physical abilities or anything else. The instructors have huge hearts and genuinely love what they do!
Dana Jefferson
6 years ago
Love, Love, Love YMCA CDC! My babies are loved by all of the staff. The entire building works together like a family. Any and all issues are addressed immediately. Thanks Gina for my peace of mind in this hectic world! My babies are safe and loved and that is everything to me!
J Chapin
7 years ago
Took my son here for swim lessons. They had 5 different instructors for 8 lessons, the pool was inappropriately cold for infants, the locker room needed cleaning, and they never seemed to have plans.
David Adams
7 years ago
Friendly staff. In need of some upgrades. Children pool was dirty (including grime) and the main pool was not setup for children (no real steps for them to stand on or use). From what I could tell the family changing room was a converted utility closet and was not conducive for children to dress/undress in my opinion.Fine for adult lap swim