UFC GYM Alameda

The worst costumer service. Charge me 3 months after I canceled my son membership and refused to return the money. So disappointing but let karma do its job.

I was attempting to get information on classes and pricing , so I went to their website and that told me all I needed to know about the gym. I clicked on classes then schedules and not one thing popped up, no information about class times or pricing . What kind of sketchy clown show is being ran here? Why have a website that is completely useless , they are obviously just using the UFC name to sell memberships. It sucks cause I work a couple miles away and was looking for a gym to train but maybe its a blessing in disguise because after reading the reviews , I am amazed that it is still open

I’ve been a member for over two years. I started back when it was Tapout and during the pandemic. I’ve watched it go through some wild changes but I can say right now is the best it has been. They are still figuring things out with the recent change but I recommend going in person. Super helpful, super friendly, always a good workout

The barcode scanner that is supposed to open the doors outside of regular business hours rarely works. So you pay for hours you can’t use.Their app doesn’t work either. The customer service number they provide to troubleshoot doesn’t work.They’ve twice said they’d reduce my membership fee since I don’t plan on using classes. The change hasn’t gone through either time.

This is the only gym I’ve ever been to that allows their members to smash weights on the ground. Witnessed somebody drop more than 100 lbs from their shoulders and staff did nothing. Go there if you want to work out among earthquakes.

Not crowded, that's why 2 stars. Equipment choices are minimal, no showers, no communication from management during Covid to let their clientele know when they will be closing/opening, can be very frustrating considering members pay anywhere from 70 to 100 a month.

They manage to pack a lot into a small space. During my year-long subscription I alternated between lifting, cardio, and boxing seamlessly. Chelsea was a great boxing trainer- very motivating and you can see she loves what she does. Was cool to be trained by someone with an actual K.O. pedigree!Also, this is the only gym I've subscribed to where I never assumed I'd have to wait for popular equipment (squat rack, bench press). And if you do have to wait, it's usually not terrible. Benefit of being in a small area like Alameda.Some of the highschool or fresh out of school kids that come in are annoying (taking their shirts off and posing, slapping each other around), but it's not the end of the world.Would recommend!

Horrible customer service. They don’t even know how to say “hello how are you?” When they answer the phone and didn’t seem interested in having any new members joined or try out their boxing class. He advised we had to buy our own gloves. Sorry, but for a all gym I’m left feeling like they aren’t interested in having me as a customer and can’t be bothered to help me.

Great gym! We were in town for a few days, so bought a 3-day subscription. All the necessary stuff is there and staff was always friendly and kept the place clean.

This has been the worst gym experience of my life. They do not email you confirmation of your membership and make it extremely difficult to cancel your membership, after calling several times an associate told me you can only cancel when the manager is in and he couldn’t help me. I called back for a week but no one answered and their mail box was full. Finally more than a week later I spoke to a different associate and they told me I needed to cancel over email instead and that took days to get a response only to have them claim I didn’t have the monthly pass I signed up for but an annual pass instead.This has been the worst gym experience of my life. CONSIDER JOINING A DIFFERENT GYM.I would give a zero star rating if I could.