Pure Tranquility Day Spa & Massage

Tried to schedule session with gift certificate received. Called multiple times, sent message over chat, and even went to front door. Therapist working was very abrupt and rushed out door. Didn't want to let me in or address concern. Stated had not received any calls or messages but I took photos of attempts to call and chat with no response. Took number n rushed me out door. Very unprofessional.

Kim does an AMAZING job and gives her all. Every week she shows up in a unique way and is intuitive enough for whatever my body needs at that time. She is a DELIGHT and joy to work with!!!

Joseph Micheal (aka bears dad)10/10 WOULD RECOMMEND!!!Kim(owner) and staff were amazing. So glad I was able to get into this spa before heading on the road again. Any truckers, stop in Albany, and get yourself a massage here.

I went for scheduled appointment today and was told to complete paperwork and led to back. I asked if there was a place to charge my phone while getting massage and was told there was a place somewhere in there. While getting massage I was told I was 5 minutes late so would take off of the 60 minutes paid for by gift certificate from my niece. I had been told by the same Therapist/ Owner (don't know name as she didn't even tell me) that I would get an additional 30 minutes when I scheduled the appointment as Owner apologized from the turbulent first visit (I posted as Pamala Jackson from my cell right after initial visit). Owner then said I would only get the 60 minutes cause I wrote a bad review. She then went on that the higher ups had seen our interaction on initial visit and that I was "rude." Not mindful of how she answered door with an attitude, stating she had a client, couldn't talk, rushed me, and I had to call to make appointment. Almost slammed door in face but then relented and said come in and give number and she would call. Much nicer on call later that day and gave 30 additional minutes. Then today said she would go ahead and add the 30 minutes but didn't have to as "people expected something free" and I could "take it up with God" but she would be a bigger person. Told I understood her position but still disagreed on who was rude. Massage was superb but customer service was a bomb. I am more relaxed even after being stressed more from unprofessional behavior. Would recommend the massage but advise to just schedule appointment, arrive, don't communicate, and pray. 6/10 on customer service (she can take this up with God), 10/10 on massage. Total 16/20 for an 80. I could go on but not really worth it.Note: didn't show place to charge phone. Much success to the agency!!

Kim was amazing!! I felt so relaxed and stressed free. It’s such a peaceful and welcoming atmosphere. She was very friendly and offered me water and checked on me while my mom was being messaged.

10/10! Best massage I have ever received. The front desk staff was amazing. Massage therapist was absolute perfection and helped me breathe throughout the massage. I went in very nervous for the massage as it was my first one ever. The staff made me feel right at home and eased my mind. Would recommend to anyone and everyone!!!!

I have been getting massages for 35 years (yeah, I am old) and deal with chronic stiffness and numbness. Kim at Pure Tranquility has been a Godsend and is among the very best therapists I have ever had. She is intuitive, which to me means she figures out the source of my discomfort and works as deeply as needed to really make a lasting difference. She is also warm, friendly, and caring. So glad to have moved here and found her.

Ms. Kim helped me relax and get ready for the birth of my youngest son! Her soothing massages saved me from a cesarean section!Her tranquil music and aromatherapy oils plus the dimming of lights put me right to sleep. She's the best and I recommend her to all my friends!!

No services provided as I've have some issues with booking. When I made it into scheduled appointment I was told I could not been seen with a gift cert. Which was mentioned in booking. New scheduled appointment is now a month out, not sure if I will actually make the appointment.

I had good experience here. Not the best I've had but close.