Retro Fitness

Finally ended my membership at this gym! Nice gym, nice quiet atmosphere, which I like. The front desk employees are amateurish, don't really understand professional service, how to consistently provide great customer service. Overall a so so experience at this gym! Was a loyal member for about 4 years. Time for a change for the better. Dropped rating to one star after realizing how unwelcoming and amateurish the staff was now that I goto another gym and can see the difference. Be aware of the fake positive reviews, most have one or two reviews under their names for a reason.Reply to owners response: teach your team to be professional and courteous. Not everyone wants to be treated like next door neighbor or have meaningless never ending conversations. I didn't and you're team took it personally. Hi, bye, have a great day with professionalism that's what's needed. Hiring new people and telling them to be nice doesn't mean they understand what real professional customer service is. Retrain you're team including the person you left in charge, that's all I can say.

This review is late. I hope there is a whole new staff but this was during the pandemic (2020-2021)). I got a membership here and a trainer. After my first session with the trainer, I ended up over extending my forearm because he hand me doing to many movements with weight to soon. (I got my own CPT because of this)Then on top of it they wouldn’t let me cancel when I kept having to quarantine because of the apartment building I worked it kept being exposed. I was told the pandemic was over. Which it most certainly was not at the time. They did nothing for me just demanded me to keep paying as well. So anyways, I’m still getting calls in collections from this place and it’s wild. You think during a pandemic they would at least keep themselves informed.Anyways that’s all.

great location, easy parking, never crowded, friendly staff, very clean

Exercise classes are the best. I have met great and fun people.

I like the classes and the equipment. Trish is an excellent instructor and gives an intense workout while also taking an interest in you as a person. Sue and Connie are great with the high energy High Fitness classes.I wish there were more class options on the weekend, especially strength training. Overall, it's a great gym!

We are new to the area and joined the Retro Fitness in late August 2022. Can't say enough about the staff who is great the facility or our trainer Tony. If your a senior, which we are, this is the place for you.

Excellent customer service. I haven't even gotten both feet at the threshold yet and I'm already being greeted! New at the gym and I'm impressed. Other gyms I've been a member of don't come close to this quality of customer service!

Great place to work out and concentrate on your fitness goals. Relaxed, but fitness-focused atmosphere. Very knowledgeable staff that want to see you do well. Great equipment, great exercise classes include fun Zumba, High Fitness, 30/30, etc... Personal Trainers readily available.

Love it!! This just became my new gym (as I had to relocate)Everything about this gym it’s just great! They are clean, organized, and have enough equipment for you to workout properly, love the fact that their restroom have so much space. The people who work here re very helpful as friendly!Glad I found them!!

There is plenty of equipment for heavy free-weight lifting. The equipment is clean and well-maintained. The hours are reasonable (though later hours on weekends would be nice). There is plenty of space, and the gym floor is well-configured. The price is very reasonable. The other gym members are polite and respectful. All the staff are very kind and knowledgeable, and the GM (Kwaku) and owner (Trey) are both very attentive and very enthusiastic about maintaining a solid gym for serious lifters. It would be nice if the music on the PA system were set to a lower volume. Overall, this gym is likely the best value in the entire Capital Region. Highly recommend.