Crunch Fitness - Albuquerque

Great atmosphere at this gym, very welcoming. Finally standing up for women’s rights. Thank you Crunch Fitness!

My younger sister was verbally harassed and body shamed at this location and was told the person couldn’t be asked to leave. really horrible

The whole time I was there they never changed the filters on their water stations. Bathrooms always smelled a little funky. The staff is rude and entitled, the management is clueless. No wonder they stayed open during the pandemic. They have no regard for the community that they operate in.

i have been going here for close to a year. almost all staff are pretty friendly especially the woman with long blonde hair and the man with black framed glasses but i’m not sure if they still work here. i canceled my membership due to the distance from my house. however, recently, there is a new (manager?) sarah who seems to never give anyone the benefit of the doubt and is hostile. i had come here with my partner many times but the last time i did this new manager demanded his photo ID when we had never been asked that. he didn’t have it on him because we didn’t know about this policy. after being frustrated with us, this manager huffs and gives us a warning that we need to bring it in next time. if she could have been more understanding that we didn’t know this policy it would have been much nicer. most recently, i checked in and she called me over and told me my membership was canceled. i explained to her that i should still be valid until the 7th and she got frustrated with me again and looked it up. she let me go by but she seemed very hostile or at the very least passive aggressive. i’d much more appreciate management at the place i paid to be at treat me with the benefit of the doubt and not as someone trying to cheat the system at every point. she is new to her position, but if she had started earlier i would have canceled earlier. i understand her need to enforce rules but the way she does is completely unacceptable.additionally, while a lot of the equipment is usable, 3 treadmills and 3/8 stair master machines are out of order. are either broken or partially broken. attached are pictures of some equipment that desperately needs to be fixed. the women’s locker rooms (mostly toilet areas) are usually a little dirty. at one point there were menstrual products in the women’s, which i greatly appreciated but they were not restocked after a month.in general, this gym is alright but i’d recommend looking elsewhere before joining

Been going here for about a year. The staff are considerate and helpful without being pushy. Price and accessibility are good, too. Very few equipment hogs outside peak hours.

I have been coming to this gym sense it first opened about 5 years ago. Everything is amazing great equipment, hours and it’s always spotless clean, but I have had many encounters over the years as many others have had with Olga a personal trainer that runs some classes. She has been one of the most rude, inconsiderate, disrespectful, and insulting people I have ever come across. She has told me numerous times that “there is a class and I’m in the way” 30 minutes or so prior to the actual start time. She will crowd me with her signs and other gym equipment to try and push me away, and has purposely ran into me with intent to knock me over. She creates extremely dangerous environments with her class making people in the class run around others lifting free weight throughout the whole gym. Not only that but she has hit me with a barbell while I was resting in between my sets, she looked me in the eyes and turned around with the barbell hit me in the leg looked at me with a dirty look and walked away. I’ve never gone up to this woman and started any conversation with her before and I’m not sure what her personal issues are with me but had I ever truly been in the way things would be different if she would say something politely and ask me to move. Now that she has resulted in physical actions I believe she needs to be disciplined or removed. Safe to say and sorry to say that I’m looking elsewhere to take my money.

Great place to workout regularly. Mornings are chill. Really good employees. Highly recommend.

I requested over the phone to cancel my membership last year, and I was convinced to freeze my membership instead. An employee, who most likely just misunderstood the policy, assured me it would be valid until I chose to restart it. However, this was not true, and Crunch started charging me again without my consent after the freeze period (which, again, I was told would last until I unfroze my membership). I sent an email requesting to speak to someone about this, and was forced to file a dispute because my email was ignored. At this time, I also emailed with an additional cancellation request. I did receive a text in response to this, but the first issue was still ignored. This exchange happened in January and my account two months later still just says "Inactive" with no membership end date on it.Still giving three stars because I like the gym itself, it's a really nice environment and I feel comfortable working there. For the most part, the employees are very kind. I chose to cancel due to distance after moving and personal hardship, so having to be faced with such difficulty while cancelling a membership for a place I actually enjoyed really just sucks.

Communication is absolutely horrible. I went in on 03/05 to cancel my membership and they told me they couldn’t do it in store so I was handed an email. I emailed the person I was supposed to, so I could cancel before my move out of state. It’s 3/14 and I still haven’t heard back. I called on 3/12 to speak to a manager but one wasn’t in. I was told I would get a call first thing the next morning. Never got a call. Finally I called today 3/14 and spoke to a manager who was super monotone, didn’t care about my concerns- he just asked for a phone number and told me it was cancelled. He said he wasn’t sure why anybody didn’t reach out to me then said goodbye. I joined crunch because I can’t stand planet fitness and there was a location in Kansas that was phenomenal… in all honesty planet fitness is amazing compared to this location. Don’t waste your money

Amazing place to be if you want to find a gym that gives you everything you need and more. When I first walked in I was greeted my Vanessa and Sammy. They brought me in and treated me as if we've been friends for a long time. All of the workout equipment is great and easy to use. All the other people working out are kind and polite to each other. The employees are always there to help with whatever you need and are great people to talk too. Sammy helping me out with workouts and just checking up and seeing if I'm staying on track with my goal. Talking to Vanessa is always great, whether if it's about working out or anything else outside of it. I joined at the beginning of November and not planning on going anywhere else!