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Defined Fitness Bosque Club, located in Riverside Plaza, Albuquerque, offers a diverse range of fitness equipment and amenities. Members appreciate the friendly and professional staff, especially the personal trainers who provide effective training sessions. The gym is spacious and clean, providing a welcoming atmosphere for new members.

However, many patrons have expressed dissatisfaction with the upkeep of the gym's facilities. Frequent issues include broken equipment, non-functional amenities like saunas and showers, and problematic air conditioning. These maintenance lapses, combined with billing issues, highlight an urgent need for improved management and better customer service.

Pros:

  • Friendly and professional staff.
  • Valuable personal training services.
  • Spacious and clean facility.
  • Welcoming and community-focused atmosphere.
  • Diverse range of fitness equipment.
  • Ample parking space.
  • Convenient location in Riverside Plaza.
  • Affordable and competitive membership rates.

Cons:

  • Frequent broken equipment and non-functional amenities.
  • Persistent billing and cancellation issues.
  • Lack of effective air conditioning and maintenance.

Location / Contact

Rating Stats

4.2

out of 5.0

25 reviews
5.0
8 reviews
4.0
8 reviews
3.0
4 reviews
2.0
17 reviews
1.0

Reviews (62)

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I am very disappointed in Defined Fitness. The club itself is clean, great classes, and friendly staff; however, they send you all sorts of emails, texts, and notifications about their activities, but they do not bother sending you anything about your membership about to expire so you have a chance to go to a club to renew before the expiration date (no, you can't renew online).

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Had a really good experience here. The staff and fellow members are all amazing.

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This gym has so much potential but needs new management or management needs to step it up. The machines are always broken down. For weeks at a time. Leg Day is not too great here. I have to go somewhere else on leg days. No air-conditioning. We pay all this money for our membership, plus annual feed, and they can't even give us AC. I'm definitely ready to cancel my membership and my kids' membership. and suggest all my friends to do the same. So we can go to a gym that actually takes care of their members and have more to offer for the same price or less

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I have just joined this facility, and I cannot say enough about the professionalism and friendliness of the community and staff there. Beginning work with the personal training department, I am now convinced that everyone needs a personal trainer! Again their attentiveness and professionalism are exceptional. Truly friendly front counter staff, genuine kindness, and a welcoming feeling throughout the community.

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Great variety of machines. I've been going here for years and I love it. Kids club is open again which makes it easier to get a workout in for a busy parent schedule.

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Do not give this club your actual credit or debit card. I visited the club for a day pass and was charged the membership fee as well. I have been calling for over a month to get my money refunded. I am still waiting. Horrible.

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Water aerobics on Mondays and Fridays with Mrs. D is fun . Very clean.

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Overcharges! I have been trying to contact corporate because of this matter. They have charged me multiple times 118.00 monthly. I been in the facility many times to talk to the manager and still nothing has happened. Since December until now. I have attempted to email, call corporate, left many voicemails and have been in the gym to get some answers! I would not waste your time here, if they aren't willing to help you.

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Not 1 shower worked in the locker rooms and the 2 they have in the wet area were torn apart. Had I seen a sign they were out of order I would not have stayed as I go to swim and need to rinse the chlorine off of me

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Decent gym overall and been going there for a year. Like all gyms, machine availability is very dependent on the time you go. I haven't used the hot tub/pool, but the on floor weights/machines are good.A year ago I signed up for a Physical Trainer and have had several in the past. Some of them are hit or miss on getting your goals. If you go to Bosque, I would very much recommend Caleb Henning as a PT. He has a great energy, clearly enjoys fitness and brings that to each session. Has a great knowledge base and will help you get to your goals. When I started with him, I was a little overweight and very out of shape. He helped me get into shape, lose 20lbs, and then gain it all back in muscle. I've never been as in-shape or muscular as I am right now, just due to his training.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 62 reviews.

The address is: 6210 Riverside Plaza Ln, Albuquerque, NM 87120, United States .

The contact number is +1 505-899-0086

This service is listed under Gym .

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