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LA Fitness at Hilltop Village Center in Alexandria, VA, offers a wide range of amenities, including a well-maintained facility with plenty of cardio and weight equipment. Many members appreciate the friendly and helpful staff, particularly the personal trainers and cleaning crew. However, there are complaints about the management and maintenance of the gym, particularly regarding broken equipment and cleanliness. The gym is crowded during peak hours, and some members have reported issues with teenagers occupying machines.

Pros:

  • Friendly and helpful staff.
  • Well-maintained facility.
  • Wide range of cardio and weight equipment.
  • Personal trainers are effective and motivated.
  • Excellent cleaning staff.
  • Convenient location in Hilltop Village Center.
  • Great customer service, particularly in the kid club.
  • Nice parking facilities.
  • Regular cleaning and upkeep by certain staff members.
  • Good energy and vibe.

Cons:

  • Broken equipment often remains unrepaired for long periods.
  • Overcrowded during peak hours.
  • Management and maintenance issues.

Location / Contact

Rating Stats

3.9

out of 5.0

3 reviews
5.0
4 reviews
4.0
2 reviews
3.0
3 reviews
2.0
8 reviews
1.0

Reviews (20)

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3.5 stars. One of the nicer of the L.A. Fitness NOVA locations. This location has better parking, and is generally cleaner. Plenty of equipment, plenty of cardio equipment on the second floor. The cardio floor does lack circulation. In the past I have noticed that groups of younger men are let in at one time without showing a pass. One night the police were called when lockers were broken into and car keys 🔑 (and cars) stolen. The Beulah location is part of my multi Nova location membership and well worth it. I did notice during a recent visit that a weight pun was missing from one of the weight machines.

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The process is like dealing with sleazy car salesmen. I emailed first to ask a simple question about a membership. and of course the robo email says we can't find any membership online, please call.So I make the dreaded call. What's my name and number (just in case we get disconnected) then they transfer you to some salesperson who want you to come in to see all the options breakdowns. All I wanted to know if I can pay in advance and not monthly payments. I don't need a breakdown and explanation. I just want to pay for six months to a year upfront and be done. But they have to go through some pitch straight out of a car salesman book. No thank you. Know your audience, I'm an older veteran who just wants to get in better shape.

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The gym is good but I go because of the kid club they have. Those who care for the children are super nice. I drop my kid knowing that the girls who work there are going to take care of him. Great job LA fitness !!!

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The gym has multiple "Scheduled for service" signs on equipment through out the gym. Sometimes for weeks on end. Its a high school hangout for many that don't use equipment they are literally there doing nothing & just sitting at equipment. Front staff is extremely engaged with co worker fun to see what is going on anywhere around them. Locks in multiple women's bathroom stalls do not work. Lack of cleaning supplies. Many times there are no paper towels where needed. Considering a gym change, I've tried being patient. I'm over it. Don't waste your $ here, seek elsewhere.

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This place always has broken machines. All members pay a yearly fee for the machines and all but it takes LA Fitness forever to fix them. There’s no sense of urgency.

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This is a good gym overall. Rosa, the head cleaning person is excellent but she can't clean the men's locker room and bathroom. Unfortunately, that is the biggest problem. The soap in the showers is always empty and the toilet/urinal …

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I have been going to LA Fitness for several years. The gym is clean and the staff are very friendly. I usually come in 5x per week after the morning rush crowd. During a recent visit I asked one of the staff members, Josh, to measure my …

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I have been lifting for 5 plus years and this place was poor. The equipment is low quality and the spacing is horrible. It is way to crowded and the wait time for each machine is too long. I have to get home to my kids to feed them and some nights I get back a hour too late due to the gyms layout and overpopulation. Do not come to this gym, stay small. -John

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Awesome facility! The staff is remarkably kind and respectful. I came in for a tour and a gentlemen known as the GM Aladdin did not let me down. Besides showing me their huge free weight section and their basketball court, he also took time …

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This place is one of the most cleanest gym in our area! Highly recommend this gym! except that the manager seems that don't care to repair anything when things get damaged for example the doors get damaged neither to add a simple clock to …

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.9-star.

This business has 20 reviews.

The address is: 7867 Heneska Loop, Alexandria, VA 22315, United States .

The contact number is +1 571-302-8389

This service is listed under Gym .

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