Fitness Connection

Unbelievably unprofessional and poorly managed. Gym suppose to open at 5. 6:07 now and still not opened. Has happened multiple times since I’ve joined. It’s hard enough to drag myself out of bed on a work day to be here but then to get here and the gym is not even open. If you’re wanting to do an early morning workout look elsewhere. Find a facility that adheres to their business hours and respects your time.

So much of the equipment here is broken, breaking, or clearly not maintained very well. There is not any air conditioning over most of the squat racks which makes squatting just awful. Most of the bench presses are uneven and are …

Clean, several exercise options from machines to free weights to cardio. There is also a basketball court, a kids club and other amenities. There’s a great promotion so the prices are excellent right now. I’m sure there are better ones with more stuff, but zero down and $10 a month, it exceeds my needs.

PROS: Nice staff! I like this fitness connection. It is in a convenient location and it is a 2 story. I wish they had a pool and a steam room. I can't make grown women pick up after themselves, but for the most part the gym and the bathrooms are kept clean. The layout is better than the other ones I have seen.CONS: For as many members that they have at this location there should be no reason why multiple machines are consistently down. This will cause members to leave. They need to have more than one scale so that people can weigh themselves. There's not really any great Zumba instructors there except Dez, but I believe they have a few great spin class instructors. The TV's are always freezing up or don't work. I also don't think that they clean the mats that people use. 2 out of 10 stairmasters work and has been this way for about 4 months. My picture below is proof. For some reason they only have 2 dumb Bells in the cardio section which are 7.5lb & 8lb. When it rains there always seems to be a leak from the ceilings downstairs near the AB machines & the cardio section. They should have kept the spin class in the old room, because there was more space. With Covid going around this class is always too full to have a small room.Fitness Connection will go out of business if they don't make sure their spin bikes and other machines are working properly!

I’ve been working out at this gym for the past 6 years because I love the place and is close to my house.But now is sad to see that there’s leaks everywhere and they take forever to fix the machines that are not working!!!Staff are not friendly

Ripoff there customer service phone doesn't pickup hours and you give your bank information there is no easy way to cancel. The Manager is awful doesn't care his name is Micah. He said he's the only person I can talk to no one above him.

Though I was unable to use the facilities to my full contract due to moving away, I will say the cancellation process was very good. I would highly recommend calling in to cancel your membership. Do NOT mail in a letter to cancel because you can not rely on the USPS to deliver it (unless you pay extra for tracking etc).That being said, the gym was very nice and lots of equipment. The women’s area was my favorite. The gym can get very crowded so be sure to go during non peak hours if you want to play ball. The front desk people were very nice as well.

Mahogany was very professional and knowledgeable upon my registration. She explained all of the club's benefits and amenities. It was a busy time as the club was full, but she gave me her undivided attention. Outstanding customer service and it was greatly appreciated.

I enjoy the fact that there is a women's area at the gym, but the place where they have the treadmills is so dark. Why can't that room also have more lights? I understand there is a big screen for the TV part, but it would be a lot better if they had more light in there. It made me feel nauseous to workout in darkness. Also, the movie selection can be improved.

Staff is always super friendly and polite. The gym equipment and gym is well kept. All the gym users here are super friendly too. Does not have an intimidating gym culture at all. My only complaint is they are 24 hours anymore but thats something that the corporate level can handle.