Estrella Gymnastics

I normally do not write reviews, but I am very disappointed in Estrella gymnastics. I had a similar experience to other users. The management team dismissed my family without notice because my three year old daughter who struggles with ADHD had a difficult time listening in class two times. Please keep in mind these were not even consecutive classes and we had been going there for almost three months. The manager did not even ask to work with me to find strategies that would work for my daughter. They were just annoyed and did not want to work with her at all.Needless to say this establishment has no patience for kids, especially kids with special needs. If you have a young one please do not enroll them here.Additionally, the studio is not very clean and it is hard to keep an eye on your kiddo because they have a large wall with a few glass windows in front of where your child does their activity. This prevents you from seeing your child. The instructors do not really teach the kids. The instructors are disinterested and have no management. There is also a high turnover with coaches. In three months we had 3 different coaches. So, you never know who your child will have, which prevents them from making connections.I do not recommend this gym.

I cannot express enough how amazing our experience has been at this gym! My child has been attending the ninja class for a month now and it has been an absolute game-changer.Firstly, the teachers are incredible. They're not only highly skilled but also incredibly patient and nurturing. My child has ADHD so at times it can be hard for him to focus and pay attention, but the coaches have always kept a professional and positive attitude when reeling him back in.The management team here deserves a standing ovation. They're very responsive to all the parents and truly care about the well-being of each child. It's evident they've put a lot of thought into creating a positive and motivating atmosphere!Our child looks forward to every class, and the growth we've witnessed in his confidence is astounding. Thank you to everyone at this gymnastics gym for making this such a fantastic experience for our family. We couldn't be happier, and we're excited to see our child continue to thrive here!

I did called to ask for a trial class which the lady on the phone said there was none, then I asked if I could stop by and pay for just one class so my kids tried the class which she said no. She said that I have to enroll them and pay for the month but if for some reason they didn't like the class she will reimburse the money for the classes remaining. My son didn't like it and I called to cancel and she said no we have a no refund policy, I asked if she kindly will help me and just put that or at least half of the amount paid to my daughter's account because she was going to stay and she said no, IT IS REALLY SAD HOW THEY WILL CARE JUST FOR THEIR FINANCES AND NOT be FLEXIBLE AND HONEST. THE LADY ON THE PHONE MENTIONED THAT IT IS A SMALL BUSINESS NOT A BIG COMPANY TO ACCOMPADATE everyone NEEDS.

I’ve been on Excell Bronze for almost a year now and going to gymnastics here for almost 2! The coaches are amazing and wonderful! You can also do Ninja Warrior here too which is really fun! If you want a good coach look for Coach Kyle, Coach Celine, and Coach Melanie! Their the best coaches I’ve ever had! If ur kid wants to do gymnastics and Nina Warrior with grace coaches this is the right place!!!

We have been attending Estrella Gymnastics for about 5yrs on/off. Last Oct I called to let them know we were taking a break and our last day would be on Nov. 15 since we were auto pay the lady said she would make sure to cancel enrollment. Nov 15th comes around and my card is charged I called and she apologized and said I would be getting a refund, which never happened. I called again at the beginning of Dec and spoke to Patrick(Manager) who said the transaction was voided, nothing we could do to contact my card company. I called my credit card and set up a dispute only for Estrella to tell my card company that I my daughter was in class and I was responsible for charges. I called Patrick again today and he's giving me a new story. Besides stating that per his records my child was there, then he tells me that one of the days she didn't show up for "someone" called and set up a make up session. The gym has security cameras I asked him to show me when my kid show up after Nov 15 to which he said his record shows she was there so it doesn't matter what I say. Like I said we have been going way before Lynn and Trevor took over the Gym and were happy with coaches and all the improvements they made to the building but to be talked to like I was trying to rip them off its totally disrespectful. This was supposed to just be a holiday break and were planning to go back next month but after this there is no way we are ever setting foot back there, which is disappointing b/c when Jill and Trevor were managing themselves I never had any issues

One of the worst experiences with my boy I've EVER had to go through!!!! They should be ashamed! Never will I EVER recommend this place.

Being a former gymnast this place is the worst! Terrible coaching. Don’t waste your time at this place. Also you have to look out a tinted sliding residential window to see your children. You get what you pay for.

This is one of the best gymnastics I have ever been too, I have been here for 3 years and their staff is amazing all of the staff's are so nice and plus they never ever tell you something that you cant do they always encourage you and tell you to keep practicing and supports you, One of the best gymnastics I have ever been too.

***Update: we’ve been here a couple months now and I still feel the same. The staff are wonderful and the programs are great. My kids LOVE going to their classes.I’m definitely preemptively judging this place, we just signed up and haven’t been to a class yet, but I just felt so welcome from the time I stepped in the door to the time I walked out. As a military family, we’ve moved around to several different gymnastics facilities over the years, and the atmosphere was a lot different than we’ve experienced in the past. That’s not to say previous places were bad, I’m just saying this one is top notch. Mrs. Hannah at the front desk was super helpful, friendly, and kind. There are also plenty of windows to watch your gymnast, the place is well taken care of and clean, and the programs seem to be fun for the kids, developmentally appropriate, and challenging enough for the kids to progress to the next level. They also offer a fantastic military discount, if you’re affiliated! Again, we’ve barely signed up, but first impressions matter and this one was incredible.

My family was just dismissed as clients do the change in their own policies after the month started. I was told of the change in policies via phone call and asked questions trying to understand it more. Due to me asking questions we were dismissed. I was told I said someone lied about the policy and that I didn't believe what the person was saying. I was told by the manager that she could hear me speaking she clearly did not. After that conversation I was not dismissed until my child become sick again. I was told she had missed a class and could not up another class due her her absence earlier in the month. I have all my conversations recorded, which they didn't know and I have all my emails. I'll be more then happy to share so you have an understanding how you can speak and say to not get dismissed. I also asked to speak with the owners which I was told they understand what's going on and they wanted to dismiss my family without hearing the actual conversation for themselves. l also be contacting BBB and ESA.