Southwest Valley Family YMCA

Terrible Customer service they took money out of my account 20 days after I cancelled my membership and refused to give me my money back

Our YMCA has always been a place where we felt welcome and my son felt safe. The staff is very friendly and helpful.

The location of this facility is remarkably convenient, nestled near the Wigwam golf course within a safe and bustling neighborhood. It offers easy access to stores and libraries, making it even more attractive. A notable aspect is the engagement of many members who bring their children to partake in the early child learning program and the drop-in Child Watch service while they engage in their fitness routines.Here are several noteworthy aspects of this location:Dedicated and Supportive Staff: The commitment and helpfulness of the entire staff, from Fred and Nick to the entire team, have been consistently outstanding. Whether at the front desk or in the kids' room, the staff members exude warmth and a sincere welcome for both members and families.Fantastic Group Fitness Classes: The variety of group fitness classes available here is impressive. The classes are designed to accommodate diverse age groups, from 5-year-old kids to those who are 99 years old(or older). Instructors Mary and Robin infuse energy and motivation, ensuring each session is enjoyable and effective.Youth Development Activities: Beyond fitness, a wide array of youth development activities, including dance crews and summer camps, enrich the offerings. The year-round availability of swimming classes and the open pool further enhance the options.Early Child Learning Program: The management of the early child learning program is nothing short of exceptional. The program's organization and structure are commendable, reflecting the effort invested in creating a nurturing environment.Thoughtful Amenities: The provision of shades in both the parking lot and pool areas is a thoughtful touch. This feature offers crucial sun protection, especially during the scorching Arizona summers.However, it's worth acknowledging that this location can become quite bustling, particularly during the peak times of summer camps. This might lead to occasional noise and finding oneself amidst groups of energetic children. Additionally, the showering facility appears slightly outdated and could benefit from an upgrade.

What a great environment for families! All my boys absolutely love going to the Y. I have 2 teen boys that love being going to the Summer Teen Camp and Leadership in Training. While my kids could have stayed home during the summer, I really didn't want them just sitting at home playing video games, with the camps/leadership they are surrounded by friends and mentors. Its a great place for them to have friends and just hang out in a safe environment! Thank you to the staff for all that you do for the kiddos!

Water fitness is the best exercise for me and the people are awesome: friendly and welcoming.

I signed my 5 year old daughter up for the Silver Fins swimming team. She was doing okay but for some reason the team made her practice at 7pm to 7:45pm. That is too late for a 5 year old to be swimming at night. I am disappointed in the facility for letting anyone walk through the check point. They have broken showers with mold on them. I don’t usually give a one star review but YMCA West Valley in Goodyear has earned it. One star for being broken, unclean and unsafe.

The pool "looked" clean the entire time. 1.Did my kids got sick all at the same time next day? yes! Sick with high fevers and soar throats. 2. I got a 'month to month' membership that I just wanted for one month and canceled the same day to avoid getting charged for another month, but they were "forcing" me to pay for the second month. None of the employees/volunteers was able to help me on that matter. 3. On each visit the lifeguards would ask us (my kids) for the non-swimmers red bands, that were very visible, but still they would ask. It was annoying. 4. The pool manager, this guy! came to me one day asking me if my kid's life-vest were Coast Guard Approved. I politely answer yes, then told him that EVERY child life-vest IS Coast Guard Approved, is a standard now. I had to pull my 3 and 6 year old out of the water, removed their life-vest so he can "see and approved" the vest. Not to mention they were both crying thinking that we were done for the day. 5. Last week we were ready to head to the pool, and half way they stopped us from going in because they were having a summer camp activity.Last year and this year has been the worst experience there for my family.You can probably say, that you've been a member for your entire life, and thats awesome and I'm happy for you, but this is my experience.As a father, I would try another soak-activity for your kiddos, and avoid place. Try a park with splash pad, get a slip and slide, or a kids pool.You're Welcome.

I love that it has something for everyone in our family to stay active, be healthy, learn & connect with our community.

I love the YMCA for my schoolager he enjoys himself and the staff are awesome.

We went to go swim for my niece birthday .. as my nephew did not know how to swim .. so they tell us they were short of staff do the kids could not do a swim test ! So the guy gave us a warning about my nephew swimming in one place literally! So my Neph is literally learning to swim he comes over and says ok that’s it GET OUT ! In front of everyone! Remind you we were the only black African American family here my first and last Tim going here .. so i go to complain to someone at front .. they say omg we seen everything he’s supposed to give 3 warnings and as well he did over react all the time !!! So next thing I know I’m getting an email saying that my Account is temporarily deactivated from the manager .. I was not coming back anyways ! Never again !