Body Xchange, located at 11100 Olive Dr, Bakersfield, CA, is a gym that offers a variety of cardio machines and weights. The facility is known for its cleanliness and friendly staff. Regular members appreciate the well-maintained equipment and welcoming atmosphere. The gym's convenient location and broad range of fitness levels make it accessible to many. However, recent customer reviews highlight inconsistent customer service and issues with billing and membership cancellations.
Overall, it is a popular choice for locals but potential members should be aware of possible administrative concerns. For more information, visit bxfitness.com or call +1 661-410-0200.
Pros:
- Clean facility
- Friendly and helpful staff
- Wide variety of machines and weights
- Convenient location
- Welcoming atmosphere
- Well-maintained equipment
- Good for all fitness levels
- Cardio and weight machines available
- Temperature checks during the pandemic
- Not overly crowded
Cons:
- Inconsistent customer service
- Issues with billing and membership cancellation
- Limited weekend hours
Location / Contact
- Address: 11100 Olive Dr, Bakersfield, CA 93312, United States
- Phone:+1 661-410-0200
- Website:bxfitness.com
Rating Stats
Reviews (50)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 50 reviews.
The address is: 11100 Olive Dr, Bakersfield, CA 93312, United States .
The contact number is +1 661-410-0200
This service is listed under Gym .
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jonathan blanco
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Nathan Sanchez
3 years ago
Katie Barton
3 years ago
Very busy but great place to work out.
Deacon David Rodriguez
3 years ago
Body Xchange is clean. It was starting to get crowded about 06:45hrs.Staff was pleasant.
Carson Hopp
3 years ago
Great gym, free weights and lots of room to do your thing. Month to month so it's perfect for me
Ronald Gavilan
3 years ago
They dont allow me to use my electronic membership card (Samsung pay app). I have using it for almost 2 years without an issue. Today I was told by them that I need to carry the plastic membership card. No explanation, no reason, no apologies. Came on guys, it is 2021. I believe I am canceling my membership.
M B
3 years ago
My husband's account was transferred to this gym when Fitness 19 closed. Apparently, they have been charging him plus an "additional member", which would have been me. First, I have not been on my husband's account for years. I have been removed years ago. Matter of fact, I had not stepped foot in a Fitness 19 nor this gym for years. He did not give any permission for me to be added back on to the account. Yet the man who claimed to be the General Manager refused to acknowledge this and refused to give him a refund. He had terrible communication skills, was unbending, without factoring that my husband has been a long time member of the previous gym--talk about a Customer Service fail, even claiming corporate office does not have any form of contact number or email address. Body Xchange, kindly spruce up your Management training program.
Kate Smith
3 years ago
This gym needs to update their website streamline the information they give out between their sales reps. Their website offers a 7 day trial which they are no longer willing to uphold. I got 3 different answers from different sales reps about their trial offerings and no one made time to speak to me while I was waiting to speak with someone. The person at the counter let me have a 3 day trial pass, so I went in and used the equipment which was in good shape and the other customers were all very nice and friendly. Later I got a call asking if I had ever come in, they said I shouldn’t have been given a trial, and I needed to come in the next day to immediately sign up. I’m going to join a different gym for the summer because of all the back and forth.