Merritt Clubs Downtown Athletic Club

I have no problem except the fact that their membership rates are still the same even though they reduced the hours. It used to be a 24hr facility and now after the pandemic they reduced hours by over 40%. While still charging the same amount. The main perk of membership for me was being able to come in anytime I wanted, either early before work or later in the evening. Now that choice is taken from me and I am forced to come in during the peak hours after 5 when everyone else is doing the same thing. This isn’t okay from a business or from a health standpoint.

I've been using the Merritt Downtown Club for over three years now and I'm very pleased with the facilities. I generally go during the early afternoon I'm always able to use the equipment for my routines when I need it. They take COVID seriously and implement and enforce the necessary precautions. The staff has always been friendly and helpful.

I have been a club member for about a year. This is a great facility with variety. I recently completed a survey and submitted a few questions/requests. In less than two days, management responded to me. We were not in 100% agreement, but I was heard and acknowledge. I can't ask for anything else. Management is excellent and runs a quality fitness center.

I notice them cleaning and sanatizing almost everything when I go in now. Really happy about that. Sometimes its a little too hot, and they are not turning on the ceiling fans, so there is little air circulation. And I don't like the tiny showers. Not sure how handicapped or obese people can shower now.

I was a member at the club for 6 years before my wife and I left Baltimore. The club is conveniently located, and there is always parking. The facilities are clean and the staff people are friendly. There is plenty of equipment so you never have to wait. My only gripe is that their guest policy isn't a bit more accommodating: The guest gets one free pass, then has to pay $25.

Got a 5 day pass to try out the gym. First went to Canton location and people was nice and friendly and equipment was decent than went to this location downtown and a old African american lady said I couldn't go in after 9pm. I think her name is Kathy. I said it 8:58? She said sir I cant let you in. I asked well I just drove 30 min to get here can I at least just see the gym? She immediate said no. Sorry Merritt but customer service should be top priority especially for potential members. Ill join another brand, Thanks but no thanks.

It's a step up from planet fitness but I would definitely think twice or more if you are considering a membership. They need to fix their customer service. There are a handful of workers that are great but sadly it's easily overshadowed by all else they lack. If you don't care about customer service the facility itself is decent.

This is honestly my home away from home, I'm here as often as possible and my physique has definitely benefited from the dedication that I have for this place. Merritt is awesome

I go to all three gyms - Ft Ave., Canton (where I joined) and DTAC & I love the DTAC because it's raw - it's for working out, not posing, talking, etc. You come in, the place is immaculate, fresh towels, amazing staff (a few exceptions) excellent equipment. I mean, everything - a whole room full of heavy bags, multiple handball courts, and the mother of all amenities - the steam room. No one does it better. Been a member 5-years - worth every penny

So for my free trial on the second day they told me you can’t come in because i came past 9:00 pm(although it’s a 24 hrs club), after telling the front desk that i have walked 20 minutes to be there, yet the lady said that these are the rules although nobody has informed me about this while signing up on the first day and that whatever happened on the first day that was not her problem. Other than that the club is good and pretty spacious.Ps: make sure they tell you whatever rules they have before setting the free trial or joining the club.