CLUB4 Fitness Inverness

Gym has the worst customer service. I have called to cancel my membership 2 times in the past year and gone once in person. I said CLEARLY, I don't want my membership to renew for the 2023 year. They said to come in person to the club and they can turn auto renew off. Easy right? Come next year I'm still getting charged for a new year of club fees and membership in 2023 even though they said it wouldn't renew for 2023. I call their billing service Abcfitness Solutions (who are even more snakey) and they said I had to ALSO provide a 30-day cancel notice after I had already requested to cancel auto-renew, because turning off auto renew doesn't do anything supposedly. YOU CAN'T CANCEL YOUR MEMBERSHIP FOR JACK AT THIS CLUB. Don't give them your billing info or they'll keep draining you until you end up in court.

I have been going to this gym since it first opened up. 4 years consistent and never had a problem woth anyone there until sam showed up and started harrasing me and me friends for working out together. He said we were “training” eachother. He said hes been watching us (what a creepy thing to say) and saw us train. Absolutely ridiculous and I will not be coming back. 4 years no problem and then this sam guy shows up with no regard for members who have been going there since day one.

The Gym is great for what it is, but my friend recently got kicked out for “trying to be a personal trainer” when all he was trying to do was showing a certain way an exercise could be done to where it wouldn’t hurt as much. You basically cannot have workout partner. I’m friends with this dude and I know how to workout I personally told him the exercise was hurting and tried to see if he knew what was wrong. Like what is he supposed to do? Look at his friends do an exercise wrong and possibly hurt themselves? It is absolutely ridiculous. I have never in my life encountered anything that aggregious. And when my friend tried to come in and talk it out with the person that kicked him out, he wouldn’t even meet him face to face. Very disappointing.

I have gone to this gym for nearly a year. At the time I signed up I was 16 now 17. I had come to club4 because of its close proximity and relatively non-expensive membership. When I signed up I selected the old $17 a month membership, which had included the 24/7 package. I could rather go before work or after during the summer. The reason I’m giving one star is because, at the time I am writing this(3/19), I was turned away from the door by the, what I’ve been told, GM. He had explained that I can no longer have 24/7 access due to my age and only hours that are staffed. This wouldn’t be a problem, but I have work till 7 and school obligations that I need to take care of before I work out. There’s nothing in the details of what I signed that explains that I cannot have 24/7, especially when I pay for that feature. The details are filled with double standards. So after writing this I will be canceling my membership due to the started details and me not being able to come if I could with other obligations.

Friendly staff, good equipment, CHILD CARE ++, convenient location, only downside is it does have peak hours like any other gym but with planning you can avoid those times.

Could be a nice gym if the customers were cleaner. Nothing is ever put away. Sled needs to be removed. People do stretching on the activity strip meant for the sled & lunges.

I had a premium account purchased from the homewood location. I moved to Inverness and attempted to go to that Gym and I was informed I would need to upgrade to access the new location. I assumed I signed up for the basic membership, but they potentially did not see it correctly, or lied. They then created me a secondary account under my middle name. And double charged me for 4 months.I canceled my member ship in April 2022, and they have been charging my debit account since April 2022 for the secondary account. Totaling hundreds of dollars. After double charging me for no reason before. I called there various locations, Managers, general managers, you name it. After being shuffled around and having to call 5+ times, It is resolved. They also ghost me when I attempted to get a refund of the charges wrongfully pulled from my account.Needless to say I will never, ever be involved with this company again.

Great gym. Great equipment. Just know on the weekends, it's gross. Bathrooms in the men's room and locker room are disgusting. It can be really disappointing. Other than that it's a great facility.

Great place to workout. My son loves it.New management is much better now, the new manager and workers at front desk solved an issue I had with the last administration in timely manner. They are polite and responsive. Thank you.

My experience here has decent, Bailey one of the employees there has turned down my friends that I get to workout with me because they are not 18. Even though with my membership anyone can come in with a payment of 5 dollars as stated in the agreements said to me at the time of getting the membership. Bailey needs to learn new skills with being employed here.