Equinox Franklin Street

The employees are the nicest I've ever seen at a gym or anywhere honestly...if you are looking for a place to workout I highly recommend.

If you are looking for a community where you belong, with like-minded people to help you move towards your fitness goals, Equinox Franklin Street is the place for you! Best gym I have been a member of.

Adam Curry, the new GM at Equinox Franklin, is excellent. A glitch in Equinox's billing system resulted in members being double billed. Adam made a difficult situation less stressful by explaining what happened and what was being done to resolve the issue. He put me completely at ease. It's obvious that he really cares about this club and its members.

Horrible customer service experience. They promised you what you would get after joining, and this would be gone when your “account manager” leaves equinox. Once that person is gone, you’re left completely in the darkness. Nobody to contact and if you call them they only tell you someone would reach out to you. Besides, once the person you managed to contact leaves the location again, you have to start over and find someone to help you again!

Really good gym equipment, but subpar customer service and communication (pulling teeth comes to mind 😅). To be fair, a couple of their agents at the reception are superb, very friendly, and helpful!More so, they consistently struggle with having the HVAC system in the right settings, and it is usually the luck of the draw if you are going to be comfortable or miserable inside the Franklin Street branch. Oddly, that's not the case in their other branches.On the flip side, their fitness classes are really good. That's one of the things they have done right, and a special thanks to their phenomenal yoga instructors!I think dropping the ball consistently with HVAC and communication warrants a single star from me.

Went in for a tour before starting a membership and love the gym. It's very clean and has all the equipment I'd like for a workout. Love the extra service they offer members. Met with Celia, she was very kind and answered all my questions. She sold me on the membership and how they tier their personal trainers. Highly recommend.

My favorite of all the Equinox locations in Boston, nice selection of different machines and free weights, etc. The upstairs weight floor gets amazing natural light which is so nice during a workout. My only gripe and reason I took off a star is that it isn’t open on weekends, cause I’d choose this over Sports Club any day. Overall though, love this place and it definitely exceeds the Equinox standard in most respects.

Hi there, thank you for taking a moment to give us 5 stars!