HOTWORX - Broken Arrow, OK

My wife had been raving about HotWorx when she joined, and after seeing how much she loved it and the results she got, I had to join. Cara at the BA location is phenomenal! She is helpful and welcoming, and really glad to be a member here! Highly recommend!!!

Educational and really kind staff! It’s a comfortable atmosphere and really clean.

Not often, if ever do I leave negative reviews, however, this one definitely calls for it.I was wanting to upgrade my membership to the Sweat Everywhere membership due to moving from the Broken Arrow area. At first, the manager told me I needed to come in to sign to upgrade my membership, rather than being able to send me a document to sign. (I forget that some businesses do not operate in the 21st century????)After expressing my frustrations and the fact that I cannot drive 45 minutes out of my way to sign an upgraded membership form, they then told me I could send an email stating "I want to upgrade my membership to sweat everywhere immediately" but I would still need to come in and sign..... what?I've asked repeatedly for the owner to contact me, seeing as how they have a high turnover rate with store managers and she has yet to call.The agreement that is signed does not state anywhere that you have to come in person to upgrade your membership, it does state you need to certify mail or come in to sign a cancellation form.You would think a franchise would want to do everything possible to retain membership, but this location clearly doesn't.I have spoken with another location in the Tulsa Metro area and they told me they could make accommodations if Broken Arrow was to give me a hard time about switching my account.My advice is HOTWORX is amazing, but if you're going to sign up, do it in a location where the owner owns MULTIPLE Hotworx, so they can accommodate you with your membership questions, concerns, and complaints and the owner actually responds.

Love the gym due to it’s high intensity workouts in the sauna I feel like I get more done with less time.The only con it’s the small space within the weights section.

Jasmine was great! She was very informative and made the process of signing up for our membership easy and seamless. As far as the facility, it speaks for itself- it’s very organized and clean and I love the concept of the Hotworx workouts. Excited to get back in shape!