Orangetheory Fitness

Classes are great but trying to get in contact with the studio is a pain. Tried to cancel my membership several times over phone and email and got not responses, so I had to pay for an extra month.Update: just got charged another month even after canceling.

This place is the perfect place for people who wants to lose weight or gain muscles. It is especially good for me because usually when i go to gym by myself, i quit very quickly when i feel bored and tired. but here, the coaches will encourage me to keep going and correct my pose so i won't waste energy for bad postures. I joined the premium, but i love this place so much, i come here like 15-17 times a month, it worth every penny!

I love OTF Kendall Square. The staff are kind and helpful. The workouts are hard but do-able with great variety. I like how the instructors bring great energy and give helpful pointers. The new treadmills help protect my knees and feet with impact absorption. And generally like the OTF premise of tracking your heart rate to let yourself know when to rest or push harder - this is the first workout routine I've stuck with since high school.

My home studio. The team there have taken great care of us for the last 3 years and counting. The coaches and staff are amazing and have become an important part of our lives.

Love OTF as a work out, and the staff at this location make it even better!! I’ve been to quite a few OTF locations and Kendall square is by far my favorite - the people are so kind and positive!

Just had my first workout here - I am hooked! The instructors/coaches are very friendly and professional. Everything is very clean and state of the art. You also can’t beat the prices and the adrenaline rush after a class. Highly recommend!

Orange theory has a very bad customer service and I had a very bad experience. I joined orange theory and I was very happy with the classes. Few months after I was pregnant so I could not work out. When I asked them to cancel my membership, they denied saying I have to serve another month notice, even if I did not work out. I contacted their manager and with lot of back and forth they finally put my membership on freeze. I had to get a note from my doctor as well. With pandemic and moving to suburbs I no longer needed them and asked to cancel my membership and they charged me for another month. Orange theory advertises as a no commitment gym but they have 30 days notice which is like a rabbit hole and not flexible. I do not recommend this gym to any one.Even though the classes and trainers are good, their policies are not customer friendly.

Smaller studio in comparison to the suburbs, but it has it all to get that workout conquered. The coaches are nice and welcoming, the facilities are clean.

I thought it was a great pace, mix, and structure - and the instructor was very knowledgeable and motivating. The classes incorporate your "typical" gym routine, but with the added benefit of a heart monitor and tracking metrics that help you push throughout the workout. Will definitely be back!

I'm addicted to working out at Orangetheory Fitness in Kendall Square. I've seen amazing results since I joined in January. The coaches and staff are super encouraging and friendly, and have made me feel like part of the family since Day 1. If you're competitive with yourself and/or others, this is a great workout for you. Every class is different and challenging for all workout levels. You really get what you put into it.